Customer Service and Sales Representative

3 weeks ago

Toronto, Ontario, Canada Avery Dennison Smartrac Full time

Avery Dennison Smartrac Job Description

Customer Service and Sales Representative

As a Customer Service and Sales Representative at Avery Dennison Smartrac, you will be responsible for assisting customers with custom apparel and team sport jersey quotations, using a consultative approach to guide customers through a varied range of options in a professional manner.

Key Responsibilities:

  • Assist customers with custom apparel and team sport jersey quotations
  • Reply to email, online (chat) and phone order quotation requests
  • Provide customer order updates and follow on requests
  • Resolve customer issues in a timely and professional manner
  • Process payments and input orders into our accounting and internal systems
  • Ensure automated and semi-automated web orders are accurately reflected and imported into our accounting and production systems
  • Report on all quotations, sales and production activities

Online Merchandising Assistance:

  • Update data for our custom garment website(s) to include accurate pricing, product detail and descriptions
  • SOURCE new product offerings to include on the web properties through supplier product data / images / feeds
  • Add proprietary new custom garment products to our online channels
  • Provide insight into customer feedback and behaviour, consulting with management on ideas for merchandising and marketing enhancements of web properties

Sales Activities:

  • Inside sales – follow up on inbound leads / requests with a positive, helpful attitude
  • Outreach to 'warm' potential audiences to offer quotations Contacting recreational sports leagues/ teams / schools to be included in their annual sourcing of quotations for sports uniforms and custom apparel

Qualifications:

  • Post-secondary diploma in Business, eCommerce, or Sports Management
  • Strong written and verbal communication skills
  • Professional demeanor, customer-focused communication style
  • Prior experience as a Customer Service Representative, or Inside Sales Representative, handling phone, email, online communications
  • Keen sense of organization and attention to detail
  • Intermediate Microsoft Excel skills
  • Strong computer literacy with standard office tools (Microsoft Office / 365, Google Workspace etc).
  • Shopify Experience. Any prior CRM software experience: Zendesk, Oracle Sales Cloud or Salesforce
  • Being an active member of an organized recreational sports team ( hockey / baseball / soccer, etc...) is strongly desired so that the candidate understands the needs of the target market for this role.

Additional Information:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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