Helpdesk Support Specialist

1 week ago


Mississauga, Ontario, Canada CB Canada Full time
Helpdesk Support - Bilingual English/French

CB Canada is seeking a skilled Helpdesk Support - Bilingual English/French to provide remote IT support for various incidents and requests in a 24/7 environment.

Key Responsibilities:
  • Provide technical support via standard contact channels.
  • Resolve incidents and fulfill requests within defined SLAs.
  • Offer excellent customer service.
  • Manage incidents using the ITSM tool.
  • Communicate with staff regarding incident status.
Requirements:
  • Post-secondary degree/diploma in technology.
  • 1-2 years of IT experience.
  • Bilingual in French and English.
  • Strong troubleshooting skills.
  • Ability to develop technical documentation.

Work hybrid from Mississauga, ON. ASAP start. Apply now for this exciting opportunity to join our team in providing top-notch IT support services



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