Community Support Specialist

6 days ago


Mississauga, Ontario, Canada MBI I.T. Services Full time

At MBI I.T. Services, we're committed to delivering exceptional IT services across North America.

We're hiring a Helpdesk Technician to play a vital role in the upcoming provincial elections in BC.

The successful candidate will be responsible for generating detailed incident tickets, assessing the level of urgency and severity, and resolving issues at the first level whenever possible.

You'll be part of the primary contact team for staff at voting locations, providing technical support over the phone, answering inquiries, managing complaints, troubleshooting problems, and offering general technical assistance.

This position requires strong communication skills, a high school diploma or equivalent, and 1-5 years of experience in IT tech support/help desk service.

Additionally, you'll need to have working knowledge of hardware, Windows 7 and Windows 10 operating systems, current protocols, and standards.

A college diploma or university degree in computer science and/or information technologies is an asset, as is CompTIA A+ certification.

We offer competitive compensation for this contract role, with an estimated annual salary of $45,000-$60,000 based on location and experience.

This position requires extended hours, including weekends and evenings, for the duration of the contract.



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