Insurance Claims Team Lead
6 days ago
Cowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and drive business growth. As a key member of our leadership team, you will be responsible for managing a wide range of personal and commercial claims, mentoring team members, and collaborating with leaders across the organization to ensure efficiency and business objectives are met.
Key Responsibilities- Claims Team Leadership: Lead and manage a team of claims representatives, providing day-to-day coaching and guidance on claims and ensuring client service levels are met.
- Mentoring and Development: Provide mentoring and development on complex claim files, ensuring team members have the skills and knowledge needed to succeed.
- Client Experience: Develop and implement strategies to enhance client experience, ensuring our clients receive exceptional service and support.
- Communication and Collaboration: Keep executive management apprised of sensitive and complex claims, and collaborate with leaders across the organization to ensure efficient and effective claims management.
- Claims Management: Track and manage claims and potential claims against Cowan Insurance Group, advocating for clients with insurers as needed.
- Subject Matter Expertise: Provide subject matter expertise to leaders across the organization regarding complex claims, including interpretation of contract and policy language.
- Financial Management: Manage budgets for the claims team, ensuring efficient use of resources and effective financial management.
- Process Improvement: Create and enhance business processes, operations, and workflow within the claims team, ensuring efficient and effective claims management.
- Industry Trends and Analysis: Monitor and analyze industry trends, changes, and updates, ensuring the claims team is informed and up-to-date on the latest developments.
- Reporting and Analytics: Provide monthly reporting related to strategic initiatives and KPIs related to performance of the team.
- Experience: Previous experience managing a claims team is an asset, with a minimum of 7 years technical insurance experience with P&C claims or commercial area.
- Licenses and Designations: RIBO License is required or ability to obtain, with CAIB, CIP, or CRM designation (or working towards designation) being an asset.
- Skills and Abilities: Proven strong problem-solving abilities, client-focused approach, excellent organizational, negotiation, analytical, and interpersonal skills, with experience in a fast-paced working environment and ability to multitask and adjust priorities regularly.
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Claims Team Lead and Risk Manager
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Cambridge, Ontario, Canada Cowan Insurance Group Full timeAbout the RoleCowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and manage a wide range of personal and commercial claims. As a key member of our risk management team, you will be responsible for mentoring team members, managing the claims intake process, and collaborating with leaders across the...
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Claims Team Lead and Risk Manager
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Cambridge, Ontario, Canada Cowan Insurance Group Full timeAbout the RoleCowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and manage a wide range of personal and commercial claims. As a key member of our risk management team, you will be responsible for mentoring team members, managing the claims intake process, and collaborating with leaders across the...
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Cambridge, Ontario, Canada Cowan Insurance Group Full timeAbout the RoleCowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and drive business growth. As a key member of our leadership team, you will be responsible for managing a wide range of personal and commercial claims, mentoring team members, and collaborating with leaders across the organization to ensure...
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Cambridge, Ontario, Canada Cowan Insurance Group Full timeAbout the RoleCowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and drive business growth. As a key member of our leadership team, you will be responsible for managing a wide range of personal and commercial claims, mentoring team members, and collaborating with leaders across the organization to ensure...
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