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Claims Manager
2 months ago
Cowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and drive business growth. As a key member of our leadership team, you will be responsible for managing a wide range of personal and commercial claims, mentoring team members, and collaborating with leaders across the organization to ensure efficiency and business objectives are met.
Key Responsibilities- Team Leadership: Lead and manage a team of claims representatives, providing day-to-day coaching and guidance on claims and ensuring client service levels are met.
- Claims Management: Manage a wide range of personal and commercial claims, including mentoring team members on complex claims situations.
- Client Experience: Develop and implement strategies to enhance client experience and satisfaction.
- Communication: Keep executive management apprised of sensitive and complex claims, and provide subject matter expertise to leaders across the organization.
- Operations: Manage budgets for the claims team, create and enhance business processes, and monitor and analyze industry trends.
- Reporting: Provide monthly reporting related to strategic initiatives and KPIs related to team performance.
- Experience: Previous experience managing a claims team is an asset, with a minimum of 7 years technical insurance experience with P&C claims or commercial area.
- Licenses and Designations: RIBO License is required or ability to obtain, with CAIB, CIP, or CRM designation (or working towards designation) being an asset.
- Skills: Proven strong problem-solving abilities, client-focused approach, excellent organizational, negotiation, analytical, and interpersonal skills.
Cowan Insurance Group is a proud, independent, and Canadian-owned company with a rich history dating back to 1927. We offer a comprehensive range of insurance and risk management solutions, and are committed to providing outstanding service to our clients. Our company values integrity, passion, drive, and creativity, and we are committed to helping our clients, employees, and communities thrive.
Benefits and Perks- Competitive Salary
- Comprehensive Benefits Plan
- Company-Matched Retirement Savings Plan
- Company-Paid Training and Development Courses
- Hybrid Work Environment
