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Insurance and Risk Management Coordinator

2 months ago

Cambridge, Ontario, Canada Cowan Insurance Group Full time
About the Role

Cowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and manage a wide range of personal and commercial claims. As a key member of our risk management team, you will be responsible for mentoring team members, managing the claims intake process, and collaborating with leaders across the brokerage to ensure efficiency and business objectives are met.

Key Responsibilities
  • Team Leadership: Lead and manage a team of claims representatives, providing day-to-day coaching and guidance on claims and ensuring client service levels are met.
  • Mentoring and Development: Provide mentoring and development on complex claim files, ensuring team members have the necessary skills and knowledge to handle sensitive and complex claims.
  • Claims Management: Track and manage claims and potential claims against Cowan, providing regular updates to executive management.
  • Subject Matter Expertise: Provide subject matter expertise to leaders across P&C regarding complex claims, including interpretation of contract and policy language.
  • Budget Management: Manage budgets for the claims team, ensuring efficient use of resources.
  • Process Improvement: Create and enhance business processes, operations, and workflow within the claims team, ensuring efficiency and effectiveness.
  • Reporting and Analysis: Provide monthly reporting related to strategic initiatives and KPIs related to performance of the team.
Requirements
  • Experience: Previous experience managing a claims team is an asset.
  • Licenses and Certifications: RIBO License is required or ability to obtain, CAIB, CIP, or CRM designation (or working towards designation) would be an asset.
  • Education and Training: Minimum 7 years technical insurance experience with P&C claims or commercial area.
About Cowan Insurance Group

Cowan Insurance Group is a proud, independent, and Canadian-owned company with a rich history dating back to 1927. We offer a comprehensive range of insurance and risk management solutions, including commercial and personal insurance, group benefits, and wealth management. Our company values include a commitment to excellence, integrity, and community involvement.