Claims Manager
1 week ago
Cowan Insurance Group is seeking a highly skilled and experienced Claims Manager to lead our claims team and drive business growth. As a key member of our leadership team, you will be responsible for managing a wide range of personal and commercial claims, mentoring team members, and collaborating with leaders across the organization to ensure efficiency and business objectives are met.
Key Responsibilities- Claims Team Leadership: Lead and manage a team of claims representatives, providing day-to-day coaching and guidance on claims and ensuring client service levels are met.
- Mentoring and Development: Provide mentoring and development on complex claim files, ensuring team members have the skills and knowledge needed to succeed.
- Client Experience: Develop and implement strategies to enhance client experience, ensuring our clients receive the highest level of service and support.
- Claims Management: Manage the brokerage's after-hours claims intake process, tracking and managing claims and potential claims against Cowan Insurance Group.
- Subject Matter Expertise: Provide subject matter expertise to leaders across the organization regarding complex claims, including interpretation of contract and policy language.
- Budget Management: Manage budgets for the claims team, ensuring efficient use of resources and effective allocation of funds.
- Process Improvement: Create and enhance business processes, operations, and workflow within the claims team, ensuring efficiency and effectiveness.
- Industry Trends: Monitor and analyze industry trends, changes, and updates, ensuring our organization stays ahead of the curve.
- Reporting and Analysis: Provide monthly reporting related to strategic initiatives and KPIs related to performance of the team.
- Experience: Previous experience managing a claims team is an asset, with a minimum of 7 years technical insurance experience with P&C claims or commercial area.
- Licenses and Designations: RIBO License is required or ability to obtain, with CAIB, CIP, or CRM designation (or working towards designation) being an asset.
- Skills: Proven strong problem-solving abilities, client-focused approach, excellent organizational, negotiation, analytical, and interpersonal skills, with experience in a fast-paced working environment.
Cowan Insurance Group is a proud, independent, and Canadian-owned company with a rich history dating back to 1927. We offer a comprehensive range of insurance and risk management solutions, providing our clients with outstanding customized advice and placement. Our award-winning workplace culture is built on integrity, passion, and creativity, with a focus on helping our clients, employees, and communities thrive.
Benefits and Perks- Competitive Salary: We offer a competitive salary and comprehensive benefits plan, including company-matched retirement savings plan and company-paid training and development courses.
- Hybrid Work Environment: We offer a hybrid work environment, allowing our employees to balance work and personal life.
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