Senior Customer Advocate
3 weeks ago
About the Role:
TalentSphere Staffing Solutions is seeking a highly skilled and dynamic Customer Success Manager to join their team and help operational excellence in the manufacturing sector. The ideal candidate will have a passion for technology, strong relationship-building skills, and the ability to facilitate customer adoption and retention of SaaS-based AI and IoT solutions.
Key Responsibilities:
- The Customer Success Manager takes an essential responsibility of building and maintain strong, long-lasting relationships with clients in the manufacturing space to ensure their success with our AI-powered solutions.
- Lead onboarding sessions and provide training for new customers, providing needed support and resources that they may understand the value and functionality of our solutions and maximize benefits.
- Develop and execute customer success plans, tailored to each client's unique needs, goals, and challenges, to ensure they are achieving maximum value from our products.
- Serve as the voice of the customer within the company, ensuring customer feedback is integrated into future product development and business strategies.
- Collaborate with sales teams in understanding customer needs and identifying renewal requirements and identifying upsell opportunities.
- Track and report on customer success metrics, including product adoption, customer satisfaction, and retention rates.
Qualifications:
- 3+ years in customer success, account management, or related roles, preferably in AI, IoT
- Prior experience in a SaaS company serving enterprise-level clients
- Familiarity with the manufacturing sector and how AI or IoT technologies can drive efficiencies and innovations in this space
- Technically savvy with strong understanding of AI, IoT, and SaaS technologies, including implementation and support
- Exceptional verbal and written communication skills, with the ability to lead compelling product demonstrations and facilitate engaging training sessions
- Demonstrated success in building and maintaining strong customer relationships at all levels
- Proactive approach to identifying problems and finding innovative solutions that meet customer needs
- Comfortable working with data to analyze customer usage patterns and identify trends or areas for improvement
Preferred Qualifications:
- Experience with AI or IoT solutions for manufacturing
- Proficiency with various customer success management tools and CRM systems
Benefits:
- Competitive base salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for growth within a fast-paced, innovative company
- This role can be based in either the GTA or Alberta region with hybrid working arrangement
This role offers a unique opportunity to be part of a growing company that is transforming the manufacturing industry with cutting-edge technology.
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