Customer Service Representative

1 month ago

Edmonton, Alberta, Canada Cogir Senior Living Canada Full time

Cogir Senior Living manages retirement residences across Canada, offering a range of senior living options including independent living, assisted living, and memory care.

We are dedicated to the happiness of retirees and seek individuals with a purpose and passion for life who are looking for meaningful work that will make a real difference.

The Receptionist will respond to all incoming calls, greet and direct all visitors, and answer inquiries in a positive and professional manner.

Key Responsibilities:

  • To answer all incoming calls and respond to caller's inquiries in a positive, professional manner;
  • To redirect calls as appropriate and take clear, concise messages when required;
  • To greet, assist, and direct all visitors;
  • To pick up and sort internal mail;
  • To stamp, deliver, and maintain mail machine for external mail;
  • To prepare packages and arrange courier pick up;
  • To arrange meeting room schedule and bookings;
  • To update phone and distribution lists;
  • To maintain a clean, safe, fully stocked, and well-organized reception area;
  • To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.);
  • To complete other duties as assigned;
  • To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity.

Qualifications:

  • Above average interpersonal, oral, and written communication skills;
  • Previous experience in reception is considered an asset;
  • Must exhibit professional and polished telephone manner;
  • Ability to handle multiple tasks at once, work under pressure, and meet deadlines;
  • Highly organized and detail-focused;
  • Expertise in Microsoft Office (Word, Excel, PowerPoint, E-Mail).

Cogir is committed to ensuring that all employment practices are inclusive. As an organization, we are committed to providing and arranging accommodation for candidates upon request.

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