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Senior Fleet Account Manager

4 weeks ago

Mississauga, Ontario, Canada Brandt Full time

Brandt is seeking a Senior Fleet Account Manager to service designated accounts with industry leading customer experience. This role will be responsible for the growth and development of the product support program, participating and engaging with Sales, Parts, Service and Branch managers to execute and develop product support sales growth and after sales support with designated accounts.

Duties & Responsibilities

  • Develop new and maintain existing relationships at senior levels of designated accounts
  • Develop, coordinate and execute on account strategy for designated customers
  • Act as a liaison for designated customers to provide a seamless customer experience within Brandt and with Brandt's OEM partners
  • Provide fleets with guidance on products, tools and resources available to minimize breakdowns, and help them collaborate with Brandt resources to increase uptime when breakdowns do occur
  • Provide guidance to Brandt technical and marketing teams about fleet value added promotional material creation
  • Coach and educate customers on the Brandt and OEM resources available to aid them in fleet management
  • Collaborate with the Director of Customer Support to ensure fleet enrollment into Paccar programming where it adds value, such as Smartlinq, Dealer Sponsored Fleet Warranty, Online Parts Counter
  • Provide feedback and input into future opportunities and competitive pressures
  • Leverage fleet data such as safety, fuel usage and cost per mile of operation to help influence buying decisions and recommendations
  • Work with designated accounts and Brandt service departments to ensure completion of campaigns and recalls in a timely manner
  • Assist with the creation and execution of new truck delivery strategy and processes for designated fleets, including product demonstrations and walk arounds
  • Support truck sales by providing knowledge of Brandt and Paccar tools and resources

Required Skills

As a customer liaison and representative of Brandt, the successful candidate must present professionally, be dedicated to outstanding customer service, be well organized, and have the ability to work both independently and as part of a team. The ideal candidate will have a relevant combination of parts and service knowledge within the Trucking industry and proven experience in utilizing a prescriptive sales approach to growing accounts.

Required Experience

  • Strong understanding of the trucking industry and fleet operations
  • Strong understanding of fleet KPI's and how to influence them
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Excellent communication, presentation, and interpersonal skills
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Ability to travel as needed
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to 'win'
  • Strong technical and analytical skills with the ability to use reporting to effectively aid in finding solutions