Fleet Management Associate

1 day ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock a Career in Fleet Management

We are re-defining the fleet management industry to be people first, then business.

This takes hard work and innovation, and we need more like-minded individuals on our team.

At Element Fleet Management, employees play a critical role in delivering value to customers and ensuring an exceptional client experience.

We are seeking a Fleet Management Associate - Client Experience Expert to contribute to a client's ability to achieve goals, as well as to Element Fleet's achievement of account retention and growth objectives.

About the Role
  • You will provide support to the FPS team on reporting, serve as back-up and/or assist FPS Partners in support of their assigned portfolios when needed.
  • Use your exemplary customer service skills to ensure the highest level of client satisfaction.
Responsibilities
  • Execute day-to-day tactical requests as communicated by the FPS Partner/Lead.
  • Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management.
  • Manage exceptions to ensure processes / requests are followed up timely and closed loop.
  • Identify requests that require specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries.
Requirements
  • High School diploma or equivalent required. BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA).
  • Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization.
  • Solid working knowledge of Microsoft suite of programs.
  • Strong excel knowledge, including formulas, data analytics, v-lookups, pivot tables etc.
  • Positive attitude and ability to work collaboratively with others who share different opinions.
  • Ability to manage multiple tasks and priorities.
  • Self-motivated and professional team player who works well with others.
  • Ability to work in a constantly changing environment while achieving quality results.
What We Offer
  • A competitive salary of $65,000 per annum.
  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
  • A hybrid work environment for most positions.

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