Help Desk Support Specialist

5 days ago


Surrey, British Columbia, Canada BTL Designs Inc Full time
Job Title: Help Desk Support Specialist

We are seeking a skilled Help Desk Support Specialist to join our team at BTL Designs Inc. As a Help Desk Support Specialist, you will be responsible for providing top-notch technical support to our customers.

Job Description:

The successful candidate will have strong problem-solving skills and be able to work effectively in a fast-paced environment. Key responsibilities include:

  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Documentation and Maintenance: Maintain accurate records of problems and solutions, and contribute to the development of knowledge bases and documentation.
  • Collaboration: Work closely with internal stakeholders to ensure seamless delivery of technical support services.
Requirements:

To be considered for this role, you should possess:

  • A minimum of 2 years of experience in a help desk or technical support role.
  • Education: College/CEGEP diploma or equivalent.
  • Language: Fluency in English is required.
Working Conditions:

This is a full-time position with a regular working week of 35-40 hours.

Salary Range:

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.



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