IT Support Specialist

4 weeks ago

Surrey, British Columbia, Canada Westland Insurance Full time

IT Support Specialist Role Overview

We're seeking an IT Support Specialist to join our team at Westland Insurance. As a key member of our IT team, you'll be responsible for ensuring incidents relating to in-house computing systems are recorded and resolved by means of troubleshooting problems, advising on appropriate actions, or redirecting to appropriate resources using the IT Service Management System.

Key Responsibilities

  • Provide level 1 and 2 support for our technology systems via phone/chat/email/desk-side
  • Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions
  • Participate in IT customer projects including office moves, infrastructure deployments, and cloud services and 24*7 on call rotation
  • Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions
  • Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed

Requirements

  • You have a passion to solve complex problems, as well as drive impact and productivity through technology
  • You are forward-looking while supporting our legacy and future state environments
  • You are a critical thinker who loves to analyze and problem-solve issues
  • You have the ability to learn new technologies quickly and with strong attention to details and accuracy
  • Your approach is collaborative to ensure you can deliver thoughtful and complete work as a strong team player while can also work independently
  • You are an excellent communicator, and you take pride in providing best customer services
  • You are proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs
  • You have a minimum three years experience in a Service Desk role, providing support in Microsoft environments (Windows10, Active Directory, Office 365, SharePoint, Teams)
  • You have a certification in A+, Help Desk Professional, ITIL foundations preferred or an equivalent combination of education, training, and experience
  • Bonus: Experience with ServiceNow
  • Bonus: You are bilingual and fluent in both English and French

What We Offer

  • An open, flexible and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why You'll Love Working at Westland

At Westland Insurance, we strive to be much more than a great place to work. We're a collective of incredibly vibrant, purpose-driven, and open-minded people who are passionate about making a difference. We believe in taking care of our communities, clients, and each other with equal commitment. If you're looking for a workplace that values diversity, equity, and inclusion, and where you can grow your potential and write the stories of your career, then you belong here.

  • Technical Support Specialist

    1 week ago

    Surrey, British Columbia, Canada IT Company Full time

    **Job Title:** Technical Support SpecialistWe are seeking a highly skilled User Support Technician to join our team at the IT Company. This is a full-time, permanent position with an estimated annual salary of $50,000 - $70,000 depending on experience.**About the Job:The User Support Technician will be responsible for providing technical assistance and...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    JAI IT SOLUTIONS INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary goal will be to identify and resolve technical issues in a timely and efficient manner.Key...

  • Support Specialist

    2 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    As a key member of our team at JAI IT SOLUTIONS INC., the Support Specialist will be responsible for providing top-notch technical support to our clients. This includes responding to user inquiries, troubleshooting issues, and providing guidance on software and hardware usage. With a strong focus on client satisfaction, this role requires excellent...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job SummaryJAI IT SOLUTIONS INC. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide solutions to technical issuesConsult user guides,...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    We are seeking a skilled Technical Support Specialist to join our team at JAI IT SOLUTIONS INC. The ideal candidate will have excellent communication skills and the ability to provide top-notch technical support to our clients.Key Responsibilities:Provide technical assistance to clients via phone, email, or in-person Troubleshoot and resolve technical issues...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at JAI IT SOLUTIONS INC. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, software, and network issues.Key Responsibilities:Respond to user inquiries and resolve technical issues in a timely and professional...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at JAI IT SOLUTIONS INC. The ideal candidate will have a strong background in computer systems and excellent communication skills.Key Responsibilities:Provide technical support to users experiencing difficulties with computer systems.Consult user guides, technical manuals,...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at JAI IT SOLUTIONS INC. The successful candidate will be responsible for providing exceptional technical support to our clients, resolving complex issues, and ensuring seamless system operation.Key Responsibilities:Respond to technical inquiries and resolve issues in...

  • Technical Support Specialist

    3 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Description:At JAI IT Solutions Inc., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Key Responsibilities:Respond to user inquiries and resolve technical issues in a timely and professional manner.Collaborate with...

  • Office Support Specialist

    3 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job SummaryThe Office Support Specialist will play a vital role in maintaining the operational efficiency of our team at JAI IT SOLUTIONS INC. This position requires an organized and detail-oriented individual who can multitask with ease and provide exceptional support to our staff.ResponsibilitiesManage scheduling and appointments to ensure seamless...

  • Administrative Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    We are seeking an Administrative Support Specialist to join our team at JAI IT SOLUTIONS INC. The successful candidate will be responsible for providing administrative support to our team, including scheduling appointments, answering telephone calls and electronic enquiries, and maintaining office supplies and inventory.Key ResponsibilitiesSchedule and...

  • Technical Support Specialist

    11 hours ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our IT team at JAI IT SOLUTIONS INC. This role will be responsible for providing technical assistance to users experiencing difficulties with computer systems, network infrastructure, and internet connectivity.Key Responsibilities:User Support: Respond to user inquiries and provide...

  • Technical Support Specialist

    4 days ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    The Technical Support Specialist will play a crucial role in resolving user difficulties with computer systems.Responsibilities include researching and implementing solutions, providing advice and training to users, and maintaining a problems and solutions log.This position also involves participating in the redesign of applications and software, as well as...

  • IT Support Specialist: Technical Assistance Expert

    4 days ago

    Surrey, British Columbia, Canada IT Company Full time

    We are seeking a skilled User Support Technician to join our IT team at the IT Company. This role is ideal for individuals who enjoy resolving complex technical issues and providing top-notch support to users.About the Role:This position involves coordinating with customers to resolve technical issues, escalating when necessary, and ensuring seamless problem...

  • Administrative Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada Desire Canada Immigration Ltd Full time

    We are seeking an Administrative Support Specialist to join our team at PRO TECH COLLISION LTD. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including arranging seminars, scheduling appointments, and maintaining manual and computerized information filing systems.Key ResponsibilitiesArrange...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    User Support Technician - JAI IT SOLUTIONS INC.We are seeking a skilled User Support Technician to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Respond to user inquiries and resolve technical issues in a timely and professional manner.Consult...

  • Technical Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    JAI IT SOLUTIONS INC. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Key Responsibilities:Respond to user inquiries and resolve technical issues in a timely and professional manner.Consult...

  • IT Support Specialist

    1 week ago

    Surrey, British Columbia, Canada TECHMATE TRADERS Full time

    Job DescriptionWe are seeking a highly skilled and motivated IT Support Specialist to join our team at TechMate Traders. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients.Responsibilities:Provide technical support and troubleshooting for computer hardware and software issues.Analyze and resolve...

  • Office Support Specialist

    4 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job Summary: We are seeking an experienced Office Administrative Assistant to join our team at JAI IT SOLUTIONS INC. The successful candidate will be responsible for providing administrative support to our office operations, ensuring the smooth day-to-day functioning of our business.Key Responsibilities:Scheduling and Coordination: Schedule and confirm...

  • Office Support Specialist

    3 weeks ago

    Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

    Job DescriptionAt JAI IT SOLUTIONS INC., we are seeking a highly organized and detail-oriented Office Administrative Assistant to join our team. As an Office Administrative Assistant, you will play a vital role in ensuring the smooth operation of our office.Key ResponsibilitiesSchedule and Confirm Appointments: You will be responsible for scheduling...