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Intake Coordinator

2 months ago


Toronto, Ontario, Canada pt Health Full time

Job Summary:

The Intake Coordinator role at Lifemark is a critical position that serves as the initial point of contact for clients and key customers. As a member of the Customer Contact Centre team, this role is essential in ensuring timely access to quality treatment services for patients.

Key Responsibilities:

  • Act as the primary point of contact for client companies, accepting and recording new referrals within the client intake system.
  • Verify information and coordinate assessment times with our network of clinics.
  • Communicate with clients and clinics to book appointments via the internal booking system.
  • Input and update referral data and treatment plan statuses in the database, as well as provide support with monthly referral tracking reports and quarterly outcome reports.

Requirements:

  • 2+ years of previous customer service/administrative experience.
  • Bilingual French is preferred.
  • Post-Secondary education is an asset.
  • Advanced written and verbal communication skills with a focus on attention to detail.
  • Strong interpersonal skills to maintain customer relationships with client companies and patients.
  • Ability to prioritize tasks under pressure.
  • Proficiency in MS Word, Excel, and database software.
  • Exceptional organizational skills, work independently, take initiative, and demonstrate a strong work ethic.

Lifemark is an equal opportunities employer and welcomes applications from diverse candidates. Accommodations are available on request for candidates participating in all aspects of the selection process.