Patient Intake Coordinator

2 months ago

Toronto, Ontario, Canada North York General Hospital Full time

Job Summary

We are seeking a highly organized and detail-oriented Patient Intake Representative to join our team at North York General Hospital. As a key member of our Patient Registration Department, you will be responsible for performing all clerical activities required for the registration, booking, and check-in of patients in a confidential, sensitive, and professional manner.

Key Responsibilities

  • Register patients to collect and document information required for use throughout the hospital
  • Chart retrieval and processing for discharged patients
  • Ongoing updating of patient demographics as required
  • Collection of payment for appliances and non-insured services
  • Pre-registration and verification of patient data
  • Triage telephone calls and inquiries and process them in an appropriate and timely manner
  • Identify, highlight, and prioritize surgical cases, including booking of new cases
  • Direct patients to waiting room areas
  • Notify team attendants of charts ready
  • Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a timely manner
  • Retrieve, compile, and disseminate material/documents related to program requirements
  • Manage confidential information in a sensitive and professional manner
  • Liaise with physician offices for weekly signoff and OR packages
  • Triage management of urgent surgical cases with the Clinical Coordinator/Resource Nurse
  • Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet, and Microsoft Word
  • Unit supplies, services, and repair needs communicated to Coordinator
  • Communicate with staff, patients, families, internal, and external parties
  • Have accurate data entry and typing skills (minimum 40 w.p.m.)
  • Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet
  • Have medical terminology knowledge required
  • Support and adhere to Hospital policies and procedures
  • Perform other duties as required

Qualifications

  • OSSD or equivalent
  • Working knowledge and experience with Cerner registration and Cerner scheduling
  • Experience with SBR and SurgiNet preferred
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
  • Minimum of one year experience in an office environment is an asset
  • Completion of the Medical Assistant/Medical Terminology course
  • Knowledge of WTIS and Cancer Care Ontario preferred
  • Previous experience as a unit secretary in the perioperative areas an asset
  • Bilingualism in French/English an asset

What We Offer

Working at North York General Hospital means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a Part-Time Temporary position with 4, 6, and 8 hour shifts, Day Shifts in the Patient Registration Department on all sites. We offer a highly competitive total compensation package, which includes pay in lieu of benefits, vacation pay, and the opportunity to join the Hospital Pension Plan.

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