Intake Coordinator

4 weeks ago

Toronto, Ontario, Canada SPRINT Senior Care Full time
About SPRINT Senior Care

We are a not-for-profit community support service agency in Toronto, dedicated to providing high-quality services to seniors and their caregivers. Our mission is to enable seniors to live independently and stay healthy, safe, and connected.

About the Role

The Intake Coordinator will be the initial point of contact for our House Calls program, which provides comprehensive primary medical care and support services to homebound seniors. The Coordinator will be responsible for screening calls, determining needed services, and referring clients to our team of primary care professionals.

Key Responsibilities
  • Screen and assess clients' eligibility for House Calls and process new client referrals
  • Triage incoming calls to determine urgency of medical team's response and liaise with the appropriate mobile member
  • Coordinate and chair weekly rounds, taking minutes, and preparing a list of new client referrals and existing clients for review
  • Fax referrals and follow up with specialist offices as needed
  • Maintain statistical records tracking referral sources and services/support to which clients are referred
  • Maintain accurate and complete documentation related to the Intake function
  • Coordinate equipment donations and maintain inventory
  • Order and maintain PPE and supplies and track inventory
  • Assist management in coordination of statistical reports, program planning, and meetings
  • Ensure clients receive responsive customer service that is personalized, individualized, and of the highest quality
  • Schedule client visits for House Calls services
  • Initiate and/or reply to client/hospital/Ontario Health @Home and other intake referral phone calls regarding service provision
  • Prepare House Calls Welcome packages and mail requests for House Calls information
  • Appropriately document client comments advising the House Calls teams as appropriate
  • Provide clerical and support services for House Calls team members, including data entry, filing, photocopying, FAX transmissions, managing incoming and outgoing mail, and maintaining office supplies
Requirements
  • Certificate or diploma in Medical Terminology or Medical Office Administration
  • Minimum 2 years' experience working in Medical Office Administration
  • Experience working with and documenting in an Electronic Medical Record
  • Previous experience handling confidential or sensitive information and knowledge of applicable data privacy laws
  • Demonstrated excellence in written and verbal communications
  • Excellent organizational skills
  • Proficient in Microsoft Office suite
  • Experience using AlayaCare and Telus MedAccess EMR is an asset
  • Ability to work cooperatively in a high-pressure team setting is essential
  • Flexible, creative approach, showing initiative
  • Good problem-solving skills and good judgment are essential
  • Ability to work without supervision and respond professionally to a high volume of incoming calls
What We Offer
  • Opportunity to be part of a passionate team committed to providing client-centred, high-quality services to seniors
  • Pension Plan
  • Comprehensive Benefits Plan (health, dental, insurance)
  • Employee Assistance Program (Inkblot)
  • Paid time off
  • Tuition reimbursement program and professional development
  • Wellness Program
  • Recognition and fun events
  • Opportunity to make a difference in the community

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community. We are committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

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