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Patient Intake Coordinator

2 months ago

Toronto, Ontario, Canada North York General Hospital Full time
Job Title: Patient Intake Representative

North York General Hospital is seeking a highly skilled and detail-oriented Patient Intake Representative to join our dynamic team in the Patient Registration Department. As a key member of our team, you will play a vital role in ensuring the smooth registration and check-in process for patients, while maintaining confidentiality and professionalism at all times.

Key Responsibilities:
  • Register patients and collect required information for use throughout the hospital
  • Chart retrieval and processing for discharged patients
  • Update patient demographics as required
  • Collect payment for appliances and non-insured services
  • Pre-register and verify patient data
  • Triage telephone calls and inquiries and process them in a timely manner
  • Identify and prioritize surgical cases, including booking of new cases
  • Direct patients to the waiting room area
  • Notify team attendants of charts ready
  • Assume responsibility for identifying and advancing issues and concerns with the Manager or Coordinator
  • Retrieve, compile, and disseminate material/documents related to program requirements
  • Manage confidential information in a sensitive and professional manner
  • Liaise with physician offices for weekly signoff and OR packages
  • Triage management of urgent surgical cases with the Clinical Coordinator/Resource Nurse
  • Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet, and Microsoft Word
  • Communicate with staff, patients, families, internal, and external parties
  • Have accurate data entry and typing skills (minimum 40 w.p.m.)
  • Support and adhere to Hospital policies and procedures
Requirements:
  • OSSD or equivalent
  • Working knowledge and experience with Cerner registration and Cerner scheduling
  • Experience with SBR and SurgiNet preferred
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
  • Minimum of one year experience in an office environment is an asset
  • Completion of the Medical Assistant/Medical Terminology course
  • Knowledge of WTIS and Cancer Care Ontario preferred
  • Previous experience as a unit secretary in the perioperative areas an asset
  • Bilingualism in French/English an asset
What We Offer:

Working at North York General Hospital means being part of a dynamic team of healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a Part-Time Temporary position with 4, 6, and 8 hour shifts, Day Shifts in the Patient Registration Department on all sites. We offer a highly competitive total compensation package, including pay in lieu of benefits, vacation pay, and the opportunity to join the Hospital Pension Plan.