Resident/Client Care Coordinator
4 weeks ago
We are seeking a highly skilled and experienced Resident/Client Care Coordinator to join our team at Fraser Health Authority. As a key member of our healthcare team, you will be responsible for providing clinical supervision, guidance, and support to nursing and nursing support staff, as well as coordinating clinical team members within the assigned unit(s).
Key Responsibilities- Apply established criteria and prioritize activities related to residents/clients and ensure individual care plans are developed and implemented to meet the ongoing needs of residents/clients, in collaboration with the other clinical team members and residents'/clients' families.
- Supervise nursing and nursing support staff, observe work and correct where necessary, assign and adjust work assignments, schedules staff, monitors and recommends staff hours of work, including overtime. Coordinates the work of the clinical team overall on a day-to-day basis; monitors the quality of care and the safety of residents/clients and takes corrective action as appropriate.
- Support quality resident/client care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out resident/client/family education regarding chronic illness, palliative care, etc; acts as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
- Participate in or lead the investigation of complaints by residents/clients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
- Initiates/leads/supports plan of care conferences and rounds for the purpose of optimal resident/client care management according to best practice; disseminates information to nursing/nursing support staff and other members of the clinical team.
- Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives and may contribute to the achievement of the learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
- Participates in the orientation of new staff and provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
- Participates in change management, quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, and conducting safety audits. Supports teaching/learning and implements teaching/learning as assigned.
- Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources including minor and capital equipment needs as requested.
- Promotes staff awareness and involvement in research/evaluation activities and projects and participates in research and projects as appropriate.
- Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, site, program and/or regional level.
- Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
- Performs other related duties as assigned.
- Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
- Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience.
- Certification applicable to the designated clinical area.
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