Patient Care Quality Officer
1 week ago
The Patient Care Quality Officer supports the Fraser Health Authority in its focus on establishing and maintaining effective relationships with our patients/clients/residents. The role provides leadership and expert consultation in the identification, management, resolution, and education of patient/client/resident issues.
Key Responsibilities:
- Provides expert support to Executive Directors, Medical and Health Service Directors, and Managers in the management of client feedback activities.
- Collaborates with key stakeholders regarding patient/client/resident complaints and concerns, supporting resolution of issues and ensuring that client feedback is tracked for accountability and improvement purposes.
- Fulfills obligations and responsibilities in the context of relevant legislation, regulations, and common law.
- Ensures timely and effective triaging of complaints and determination of follow-up actions in response to patients/clients/residents and/or family complaints and related situations.
- Provides consultative services throughout FH on effective complaints management, promoting the use of a consistent process adopted by Fraser Health for use organization-wide.
Requirements:
- Bachelor's Degree in a health care profession.
- Three years' recent related client relations experience or an equivalent combination of education, training, and experience.
Preferred Qualifications:
- Demonstrated knowledge of pertinent laws and legislation, including the Patient Care Quality Review Act, Freedom of Information and Protection of Privacy Act, the Evidence Act, and the Hospital Act.
- Demonstrated knowledge of client relations and quality improvement processes.
- Demonstrated ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on patient/client/resident needs.
-
Patient Care Quality Officer
2 weeks ago
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob Title: Patient Care Quality OfficerJob Summary:We are seeking a highly skilled and experienced Patient Care Quality Officer to join our team at Fraser Health Authority. The successful candidate will be responsible for ensuring the highest standards of patient care and quality improvement across our healthcare services.Key Responsibilities:Develop and...
-
Patient Care Quality Officer
2 weeks ago
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob Title: Patient Care Quality OfficerJob Summary:We are seeking a highly skilled and experienced Patient Care Quality Officer to join our team at Fraser Health Authority. The successful candidate will be responsible for ensuring the highest standards of patient care and quality improvement across our healthcare services.Key Responsibilities:Develop and...
-
Patient Care Coordinator
2 weeks ago
New Westminster, British Columbia, Canada Fraser Health Full timeJob Title: Patient Care CoordinatorJob Summary:The Patient Care Coordinator plays a crucial role in ensuring the smooth operation of our healthcare facilities. This position requires a highly skilled and experienced individual who can provide clinical supervision, guidance, and support to nursing staff and other clinical team members.Key...
-
Patient Care Coordinator, Acute Medicine
3 weeks ago
New Westminster, British Columbia, Canada Fraser Health Authority Full time**Job Summary:** Registered Nurse with 3 years of experience in a medicine or surgery unit, responsible for supervising nursing staff, coordinating patient assignments, and ensuring quality patient care. **Job Description:** The Registered Nurse will provide clinical supervision, guidance, and support to nursing staff, other clinical team members, and...
-
Health Care Assistant
2 months ago
New Westminster, British Columbia, Canada Fraser Health Full timeJob SummaryAs a Health Care Assistant with Fraser Health, you will play a vital role in providing high-quality patient care in an acute setting. Under the direction of a professional nurse, you will work collaboratively with the interprofessional care team to deliver person-centered care to patients.Key ResponsibilitiesProvide personal care to patients,...
-
Occupational Therapist
4 weeks ago
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryWe are seeking a highly skilled Occupational Therapist to join our dynamic team at Royal Columbian Hospital in New Westminster, B.C. As an Occupational Therapist, you will play a crucial role in enhancing the quality of life for our patients by providing occupational therapy services in accordance with the College of Health and Care Professionals...
-
Occupational Therapist
2 weeks ago
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health Authority is seeking a skilled Occupational Therapist to join our team at Royal Columbian Hospital in New Westminster, B.C. As an Occupational Therapist, you will play a vital role in enhancing the quality of life for our patients by providing occupational therapy services in accordance with the College of Health and Care...
-
Occupational Therapist
1 week ago
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health Authority is seeking a skilled Occupational Therapist to join our team at Royal Columbian Hospital in New Westminster, B.C. As an Occupational Therapist, you will play a vital role in enhancing the quality of life for our patients by providing occupational therapy services in accordance with the College of Health and Care...
-
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health Authority is seeking a highly skilled and experienced Patient Care Coordinator to join our team in the Acute Medicine department at Royal Columbian Hospital. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members. Your...
-
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health Authority is seeking a highly skilled and experienced Patient Care Coordinator to join our team in the Acute Medicine department at Royal Columbian Hospital. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members. Your...
-
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryFraser Health Authority is seeking a highly skilled and experienced Patient Care Coordinator to join our team in the Acute Medicine department at Royal Columbian Hospital. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members. Your...
-
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team in the Acute Medicine department. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members. Your expertise will be essential in ensuring the...
-
New Westminster, British Columbia, Canada Fraser Health Authority Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Care Coordinator to join our team in the Acute Medicine department. As a key member of our clinical team, you will be responsible for providing clinical supervision, guidance, and support to nursing staff and other clinical team members. Your expertise will be essential in ensuring the...
-
Pharmacist - Patient Care Specialist
4 weeks ago
New Westminster, British Columbia, Canada Save-On-Foods Full timePharmacist Job DescriptionAs a valued member of our innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care.Key Responsibilities:Manage day-to-day pharmacy operations, including dispensing, maximizing clinical opportunities, and...
-
Pharmacist - Patient Care Specialist
1 month ago
New Westminster, British Columbia, Canada Save-On-Foods Full timeAs a valued member of our team, you will play a vital role in delivering quality patient care and contributing to the success of our pharmacy operations.We are seeking a skilled Pharmacist to join our team at our Royal City Centre location in New Westminster, BC.Your responsibilities will include:Managing day-to-day pharmacy operations, including dispensing,...
-
Pharmacist - Patient Care Specialist
1 month ago
New Westminster, British Columbia, Canada Save-On-Foods Full timeAs a valued member of our team, you will play a vital role in delivering quality patient care and contributing to the success of our pharmacy operations.We are seeking a skilled Pharmacist to join our team at our Royal City Centre location in New Westminster, BC.Your key responsibilities will include:Managing day-to-day pharmacy operations, including...
-
Pharmacist - Patient Care Specialist
1 month ago
New Westminster, British Columbia, Canada Save-On-Foods Full timeAs a valued member of our team, you will play a vital role in delivering quality patient care and contributing to the success of our pharmacy operations.We are seeking a skilled Pharmacist to join our team at our Royal City Centre location in New Westminster, BC.Your key responsibilities will include:Managing day-to-day pharmacy operations, including...
-
Pharmacist - Patient Care Specialist
4 weeks ago
New Westminster, British Columbia, Canada Save-On-Foods Full timePharmacist Job DescriptionAs a valued member of our innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patient-centred care.Key Responsibilities:Manage day-to-day pharmacy operations, including dispensing, maximizing clinical opportunities, and...
-
Pharmacist - Patient Care Specialist
1 month ago
New Westminster, British Columbia, Canada Save-On-Foods Full timeAs a valued member of our team, you will play a vital role in delivering quality patient care and contributing to the success of our pharmacy operations.We are seeking a skilled Pharmacist to join our team at our Royal City Centre location in New Westminster, BC.Your responsibilities will include:Managing day-to-day pharmacy operations, including dispensing,...
-
Pharmacist - Patient Care Specialist
4 weeks ago
New Westminster, British Columbia, Canada Save-On-Foods Full timePharmacist Job DescriptionAs a valued member of our team, you will play a key role in delivering quality patient care and contributing to the success of our pharmacy operations.Key Responsibilities:Manage day-to-day pharmacy operations, including dispensing, clinical opportunities, and vaccinations.Maintain inventory within the pharmacy and ensure compliance...
