Technical Support Specialist

2 months ago

Victoria, British Columbia, Canada MYRA Systems Corp. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at MYRA Systems Corp. as a key member of our IT department.

Key Responsibilities
  • Provide technical support and assistance to employees and clients via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software.
  • Install, configure, and maintain computer systems, hardware, and software.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with other teams to ensure seamless integration of technical solutions.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 3 years of experience in technical support or a related field.
  • Strong knowledge of computer systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications
  • Certifications in CompTIA A+, Network+, or similar.
  • Experience with IT service management frameworks such as ITIL.
  • Knowledge of cloud-based technologies and virtualization.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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