Customer Service Operations Manager
1 week ago
Job Title: Senior Helpdesk Manager
About the Role:
NTT DATA Services is seeking a seasoned leader to manage our helpdesk team. As a Senior Helpdesk Manager, you will be responsible for overseeing the performance of a large team of operational and administrative staff, ensuring seamless service delivery to our clients.
Key Responsibilities:
- Provide direct supervision to a team of helpdesk professionals, setting clear expectations for work outcomes and managing performance.
- Guide the team in achieving operational and project objectives, fostering a culture of excellence and customer satisfaction.
- Lead cross-functional projects, driving results to improve business processes and client service delivery.
- Collaborate with senior leaders to develop and execute strategic plans, ensuring alignment with company goals.
- Typically requires 8-10 years of relevant experience, including 1-3 years of managerial leadership experience.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, providing innovative solutions to clients worldwide. As part of NTT DATA, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
Equal Opportunity Employer:
NTT DATA Services is an equal opportunity employer, committed to creating a diverse and inclusive environment for all employees. We welcome applicants from diverse backgrounds and are happy to provide accommodations for candidates with disabilities.
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