Customer Service and Operations Manager

6 days ago


Victoria, British Columbia, Canada BC LTD Full time
Job Summary

We are seeking a skilled Customer Service and Operations Manager to join our team at BC LTD. This is a permanent, full-time position with a competitive salary range of $55,000 - $65,000 per year.

About the Role

The successful candidate will be responsible for overseeing daily operations, managing customer service, and implementing operational procedures. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Conduct performance reviews and negotiate arrangements with suppliers for food and other supplies.
  • Negotiate with clients for catering or use of facilities and participate in marketing plans and implementation.
  • Lead individuals, address customers' complaints or concerns, provide customer service, and plan, organize, direct, control, and evaluate daily operations.
Requirements
  • 3 years to less than 5 years of experience in a similar field.
  • Secondary (high) school graduation certificate and relevant certifications.
  • Excellent oral and written communication skills, client focus, dependability, efficiency, flexibility, organization, reliability, and teamwork abilities.
Work Environment

This role requires working in an urban area with various locations, handling heavy loads, standing for extended periods, and working under pressure. Public transportation is available, and overtime is required.

Benefits
  • Dental plan, disability benefits, health care plan, team building opportunities, and parking available.
How to Apply

If you meet the requirements and are interested in this opportunity, please submit your application.



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