Customer Service Manager
3 weeks ago
We are seeking a Guest Services Lead to oversee day-to-day customer interactions at The Bay Centre, focusing on delivering exceptional guest experiences. This is a customer service-focused role, not a security position, designed to ensure smooth operations and engagement with the Centre's shoppers, retailers, and the broader community.
Key Responsibilities- Lead by example in providing exceptional service, handling escalated guest inquiries, and ensuring every visitor has a positive experience.
- Train, mentor, and manage the Guest Services team, ensuring smooth operation and alignment with The Bay Centre's customer service standards.
- Maintain strong communication with retailers and provide support for tenant concerns and inquiries. Keep retailers informed about upcoming promotions and events.
- Assist in organizing and executing promotional events, including those held outdoors during peak seasons. Work closely with the Marketing Assistant to support and promote these initiatives.
- Manage cash handling, inventory reconciliation, and record-keeping for Lost and Found. Ensure that Guest Services procedures are up to date and being followed by the team.
- Prepare and submit monthly reports on sales, customer feedback, and promotional activity.
- Be familiar with The Bay Centre's crisis management protocols and provide support as needed during emergencies.
- Oversee the gift card program, manage inventory, track sales, and assist retailers and customers with any inquiries related to the program.
- 2-3 years of supervisory experience in a customer service or hospitality role.
- Excellent leadership and communication skills.
- Ability to multitask and stay calm in a fast-paced environment.
- Proficiency in Microsoft Office, Outlook, and Excel.
- Flexibility to work evenings, weekends, holidays, and outdoors during seasonal events.
- A strong understanding of the Greater Victoria area is an asset.
- A clear Police record check is required.
At Guardteck, we're passionate about providing great service, not just in security but across all aspects of customer service and operations. As a Guest Services Lead supporting The Bay Centre, you'll be part of a dynamic team that's dedicated to delivering a first-class experience for every visitor. If you're looking for a leadership role in customer service with opportunities to grow, we encourage you to apply.
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Customer Service Manager
4 weeks ago
Victoria, British Columbia, Canada Guardteck Full timeAbout the RoleWe are seeking a Guest Services Lead to oversee day-to-day customer interactions at The Bay Centre, focusing on delivering exceptional guest experiences. This is a customer service-focused role, designed to ensure smooth operations and engagement with the Centre's shoppers, retailers, and the broader community.Key ResponsibilitiesLead by...
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Customer Service Manager
4 weeks ago
Victoria, British Columbia, Canada Guardteck Full timeAbout the RoleWe are seeking a Guest Services Lead to oversee day-to-day customer interactions at The Bay Centre, focusing on delivering exceptional guest experiences. This is a customer service-focused role, designed to ensure smooth operations and engagement with the Centre's shoppers, retailers, and the broader community.Key ResponsibilitiesLead by...
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