Customer Service Manager
4 weeks ago
Job Overview
We are seeking a highly skilled Guest Services Lead to join our team at Guardteck Security. As a key member of our Marketing Department, you will be responsible for providing exceptional customer service experiences for our shoppers, service providers, and the community.
Key Responsibilities
- Maintain effective communication with Center's Retailers.
- Act as point of contact for escalated guest complaints.
- Provide an exceptional customer service experience for guests.
- Ensure Guest Services Standard Operating Procedures are up to date.
- Mentor, Supervise and train team of Guest Service Representatives.
- Coordinate with Marketing, Operations and security for escalated issues.
- Enforce new programs as requested by Marketing Director.
- Manage scheduling and assist with coverage requests.
- Ability to handle daily cash handling and register.
- Create monthly sales and tracking reports for client's review.
- Manage information for promotional tracking purposes related to daily activities.
- Organize and lead promotional events at The Center.
- Manage Lost and Found tracking and records.
- Maintain and effectively implement Gift Card incentive program.
- Inform Center tenants of any promotional upcoming events.
- Assist tenants with Center related issues/concerns.
- Conduct weekly meetings with Marketing Manager
- Maintain a comprehensive understanding of Center's operational requirements.
- Understanding of Center's Crisis Management system.
Requirements
- 2 to 3 years of supervisory customer service experience.
- High School Diploma is required.
- Proficient in English language (verbal and written)
- Professional and positive approach mindset.
- Strong understanding of the Greater Victorian Region.
- Flexible availability including weekends and evenings.
- 2-3 years of customer service experience.
- Experience with Microsoft Office, Outlook and Excel.
Wage: $20.50 an hour
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