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Volunteer Engagement Coordinator

2 months ago

Vancouver, British Columbia, Canada Vancouver Aquarium Full time

Job Summary:

The Volunteer Services Coordinator is responsible for facilitating key Volunteer Services functions and programs, including recruitment, training, support, evaluation, recognition, and retention programs, with the objective of contributing towards efficient and effective volunteer engagement, safety, and success, and development.

Key Responsibilities:

  • Coordinate meetings, interviews, reference checks, first day onboarding, training sessions, recognition initiatives, and events.
  • Maintain volunteer records, including criminal record checks, waivers, recognition milestones, and other key information, through accurate data entry and file management.
  • Track and generate reports on volunteer data, such as service hours, attrition, scheduling, and qualifications.
  • Provide support to volunteers while ensuring strict confidentiality when handling sensitive issues.
  • Ensure volunteer training materials and document library are kept up to date by making revisions as new policies and programs are initiated.
  • Support conflict mediation and coaching related to breaches in policy, and escalating to the Manager of Volunteer Services when appropriate.
  • Establish strong rapport with volunteers, employees, and leaders, and work collaboratively with other departments.
  • Undertake special assignments or projects as assigned by the Manager of Volunteer Services.

Requirements:

  • Degree or diploma in Human Resources, Business, Education, Sciences, or equivalent experience.
  • Minimum of 2 years in people or volunteer coordination experience.
  • Experience coordinating volunteer programs and initiatives.
  • Experience coordinating volunteer recruitment, training, support, evaluation, recognition, and retention.
  • Knowledge of volunteer resources principles, policies, and practices.
  • Knowledge of Microsoft Office software, with strong Outlook, Word, PowerPoint, Excel skills.
  • Experience with Better Impact/Volunteer Management Software would be an asset.
  • Experience or knowledge in biology, ecology, aquatic sciences, or other fields would be an asset.
  • Superior oral and written communication.
  • Superior conflict management skills.