Customer Service Representative

2 weeks ago

Pickering, Ontario, Canada Sue Atkinson Insurance Agency Ltd. Full time
Customer Service Representative

Our Desjardins Insurance Agency is seeking a qualified professional to join its winning team for the role of Customer Service Representative. We seek an energetic professional, interested in helping our business grow through value-based conversations and remarkable customer experience.

Key Responsibilities:
  • Contact leads, schedule appointments, and identify customer needs.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work with the agent & team to establish and meet productivity goals.
Requirements:
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Successful track record of meeting sales goals/quotas preferred.
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal, and listening.
  • Proactive in problem-solving.
  • Dedicated to customer service.
  • Ability to multi-task.
  • Ability to make presentations to potential customers.
  • Property & Casualty license (OTL license preferred/must be able to obtain).

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agent's employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

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