Customer Service Agent

4 weeks ago

Pickering, Ontario, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at CB Canada. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Guest Services: Greet and check-in guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, processing room assignments, and maintaining accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.

Requirements:

  • Education and Qualifications: High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
  • Experience: Minimum 1 year of experience in a front desk or customer service role in a hotel or hospitality environment.
  • Skills and Abilities: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; basic computer skills; knowledge of hotel operations and procedures.

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within our company.
  • Team Environment: We have a dynamic and supportive team environment that encourages collaboration and teamwork.

Language: English (fluency required)

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