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Customer Service Representative

2 months ago

Pickering, Ontario, Canada Sue Atkinson Insurance Agency Ltd. Full time
Customer Service Representative

At Sue Atkinson Insurance Agency Ltd., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity to work in a fast-paced environment and contribute to the growth and success of our insurance agency.

Key Responsibilities:
  • Contact leads and schedule appointments to identify customer needs.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work with the agent and team to establish and meet productivity goals.
Requirements:
  • Sales experience, preferably in outside sales or inside sales, retail sales, or telemarketing.
  • Successful track record of meeting sales goals and quotas.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proactive problem-solving skills and a dedication to customer service.
  • Ability to multitask and make presentations to potential customers.
  • Property and Casualty license (OTL license preferred, must be able to obtain).

This position is with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. The agent's employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.