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Interim Assistant Store Director

1 month ago

Toronto, Ontario, Canada Sephora Full time

About the Role:

As an Interim Assistant Store Director at Sephora, you will be responsible for managing all aspects of the client experience in a specific store location. This role involves supporting areas such as client service, sales floor standards, team leadership, and service-related areas like the Beauty, Skin, and Fragrance Studio, as well as all beauty classes within the store.

Key Responsibilities:

  • Training & Development: Execute Beauty Advisors training for new hires and existing team members, facilitating orientation and selling model training sessions whenever possible.
  • Sales Experience: Ensure team members understand and properly execute Sephora's selling model, Celebrate Beauty, and its guiding principles.
  • Passionate about Clients: Respond to client feedback in a timely manner, acting on client-related issues/feedback from Sephora's client feedback tool (Medallia), the client service hotline, or direct feedback from clients. Regularly act as the Manager on Duty within the store, engaging with team members and clients on-stage whenever possible.
  • Entrepreneurial Spirit: Understand store goals, opportunities, and trends, ensuring all team members are aligned with each.
  • Employee Engagement: Demonstrate Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

Requirements:

  • Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • Proven ability to be a leader on the sales floor, developing, coaching, training team members, and leading them to success through company initiatives.

About Sephora:

Sephora Canada is committed to equal opportunity employment and advancement. We strive to be inclusive, diverse, and representative of the communities where we work, creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.