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Bilingual Learning Management System Coordinator
2 months ago
We are seeking a highly skilled and bilingual individual to join our team as a Learning Management System (LMS) Coordinator. This role is responsible for providing day-to-day support and coordination for our external facing LMS and class operations for all Performance Centre courses.
Key Responsibilities:
- Support the day-to-day operation of the LMS, including user account management, course setup, and content uploads.
- Provide technical support to internal and external users on LMS-related issues, troubleshooting problems, and providing solutions promptly.
- Generate reports and analytics on LMS usage and performance metrics to improve the user experience.
- Coordinate with stakeholders to assign training and learning paths based on job, role, and position.
- Organize pre-training setup for in-person and virtual classes, including logistics and administrative support.
Requirements:
- Bilingual (English and French) is required.
- Experience with a Learning Management System is an asset.
- Minimum 3 years in a customer service/administration-type role focused on technical support and troubleshooting.
- Excellent communication and interpersonal skills, with the ability to effectively train and support users of varying technical abilities.
- Detail-oriented with strong problem-solving skills and the ability to prioritize and manage multiple tasks simultaneously.
The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.
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