Patient Service Manager

1 week ago


Calgary, Alberta, Canada pt Health Full time

Patient Service Manager - Clinic Operations

The Patient Service Manager is responsible for ensuring the day-to-day operations of a clinic run smoothly. This role works closely with a Clinic Director/Manager or Business Lead and may manage other administrative or support staff.

Key Responsibilities:

  • Operational Excellence
  • Craft an environment that warmly welcomes patients
  • Efficiently handle customer and patient inquiries, as well as complaints
  • Manage the reception area to provide exceptional service
  • Maintain accurate Accounts Receivable records
  • Timely entry and accuracy of all patient data in the Lifemark Patient System
  • Submit forms to insurance companies and stakeholders on time
  • Process expenses and petty cash
  • Obtain and promote GMB reviews and coach staff on best practices
  • Accounting controls and reporting
  • Manage payroll with precision and meet deadlines
  • Clinic office management and administration
  • Foster adherence to company protocols

Qualifications & Core Competencies:

  • A high school diploma, G.E.D., or equivalent
  • Current enrolment or graduation from a college diploma program in a related field (an asset)
  • Superior customer service skills and telephone etiquette
  • High degree of organizational skills and ability to prioritize tasks
  • A self-starter with ability to work independently and collaboratively in a team environment
  • Ability to work in a fast-paced environment
  • Strong computer and data entry skills
  • Experience in a Physiotherapy clinic (an asset)

Lifemark is an equal opportunity employer committed to accessibility and diversity. We welcome applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.

Salary Range: $65,000 - $85,000 per year, depending on experience and qualifications.



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