Patient Care Specialist

1 month ago

Calgary, Alberta, Canada CB Canada Full time

At CB Canada, we are dedicated to delivering innovative solutions that make a meaningful difference in patients' lives. As a Patient Care Specialist, you will be part of a collaborative team that shares a common goal of creating healthier futures.



Duties and Responsibilities:

The successful candidate will be responsible for managing assigned projects and/or cases, adhering to general company processes, and providing telephone support to patients, healthcare professionals, and funding bodies.



  • Implementing call-centre programs to provide assistance with funding and access issues, as well as compliance programs;
  • Administering and adhering to case-management protocols, including clinical monitoring, data collection, and liaison with primary healthcare providers;
  • Implementing pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals;
  • Documenting each activity in a program-specific database.


Requirements:

To succeed in this role, the ideal candidate will possess medical or healthcare knowledge or experience, a minimum of one year of customer service experience, and strong problem-solving skills. Additionally, the ability to multitask, attention to detail, and a working knowledge of Word, Excel, and Outlook are essential.



What We Offer:

CB Canada is committed to providing a comprehensive benefits package that meets the diverse needs of our associates. Our approach is balanced and designed to support our associates throughout their careers.



Work Schedule:

This is a full-time position with a standard work schedule.



Equal Employment Opportunity:

CB Canada is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all associates.



COVID-19 Vaccine Policy:

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow our policy and process to apply for an exemption/accommodation.

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