Customer Service Representative
4 weeks ago
Scotia Business Centre Limited is a dynamic and fast-paced organization seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to clients and customers.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a team environment. You will also be required to maintain accurate records and logs, and to operate various software systems.
Salary and BenefitsWe offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. In addition to your base salary, you may also be eligible for shift premiums and other benefits.
Job DescriptionThis role involves providing customer service via telephone, email, and in-person. Key responsibilities include:
- Greeting clients and directing them to contacts or service areas
- Providing basic information to clients and the public
- Obtaining and processing information required to provide customer service
You will also be responsible for operating switchboards, relaying messages, and maintaining accurate records and logs.
Requirements and QualificationsTo be successful in this role, you must have:
- A secondary (high) school graduation certificate or equivalent experience
- Excellent oral and written communication skills
- The ability to work in a fast-paced environment and meet tight deadlines
- Familiarity with MS Excel, MS Outlook, and MS Word
Prior experience in a customer service role is an asset, but we are willing to train the right candidate.
Work EnvironmentThis is a permanent full-time position working 32 to 40 hours per week in a private sector setting. You will be required to work under pressure and meet tight deadlines in a fast-paced environment.
What We OfferIn addition to a competitive salary and benefits package, we offer:
- Night shift premium
- Parking available
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