Customer Service Representative

1 week ago


Oakville, Ontario, Canada Halton Healthcare Full time
Job Description

The Customer Service Representative - Dispatch and Scheduling Coordinator is a vital link between customers and support areas in the delivery of prompt, efficient customer-focused service.

The incumbent will perform and coordinate a variety of duties related to office administration, scheduling, and dispatch of service requests. Key responsibilities include:

  • Scheduling non-urgent patient transport appointments with designated transport partners.
  • Notifying nursing and call centre team of any changes in schedules and delays.
  • Managing and pulling various reports as per the manager's directive.
  • Answering phones and email correspondence in a professional and courteous manner.
  • Other duties as assigned.

Requirements and Qualifications

To be successful in this role, you will require:

  • A post-secondary education or experience in a comparable position.
  • Computer skills and proficient keyboarding with typing skills of 40 wpm.
  • Experience in purchasing and supply chain management an asset.
  • Excellent organizational skills along with flexibility of shift changes.
  • Ability to remain focused in high stress situations.
  • Extraordinary customer service transferable skills with both verbal and written communication skills.
  • Self-directed and able to govern with minimal supervision.
  • Versatility and reliability within a multi-disciplinary department.
  • Healthcare environment experience and medical terminology is an asset.
  • Must be able to meet the physical demands of the position.
  • Satisfactory employment and attendance record required.

Additional Information

This role offers a competitive salary of $38-$45 per hour and requires flexibility in working hours, including days and weekends. If you are a highly organized individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.



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