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Customer Service Representative

2 months ago

Oakville, Ontario, Canada FCT Full time

About FCT

FCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
  • Meet and exceed customer satisfaction targets.

Requirements

  • Minimum one year of customer service experience in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proven problem-solving skills and attention to detail.
  • Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).

What We Offer

  • Comprehensive benefits package, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong work ethic, excellent communication skills, and a desire to succeed in a dynamic and fast-paced environment, we encourage you to apply.