Senior Banking Operations Manager
2 weeks ago
At Equitable Group, we're redefining the banking experience for Canadians. Our team is passionate about innovation and committed to delivering exceptional service. As a Senior Banking Administrator, you'll play a key role in supporting our Deposit Operations team and contributing to our mission of enriching people's lives.
The Role:
You'll provide administrative support to the Manager, Deposit Operations, and assist with the day-to-day management of the administrative team. Key responsibilities include providing guidance, mentorship, and support to administrators, as well as executing business unit priorities. You'll also work to establish new relationships and deepen existing ones with our credit union agents and brokers.
The Core Responsibilities Of The Job:- 30% Administration and Management
- Assist the Manager in monitoring productivity and client turnaround time to ensure outstanding customer service.
- Support the continued education and training of existing staff, raise and document issues as needed.
- Participate in quality assurance reviews of staff members' work during high volume times.
- Assist the Manager/Associate Manager to ensure timely completion of processes such as tax slip preparation, yearend reporting, statements, government files, PAD runs, cheque payments, and monthly reconciliations.
- 30% Customer Service and Quality Assurance
- Demonstrate a strong commitment to outstanding customer service levels, with awareness of timelines and process commitments.
- Play a key role in handling, responding to, or reporting complaints received.
- Ongoing review of existing processes and controls to identify areas for improvement and recommend solutions to the Manager.
- Answer a diverse range of incoming inquiries and provide one-on-one guidance on financial and trust products, including information, administration instructions, product legislation, and regulatory/compliance requirements.
- 20% Reporting and Reconciliation
- Assist with the preparation of yearend tax filings and submission to CRA.
- Assist with or share responsibility for the daily reconciliation of various recs or suspense accounts.
- 15% Compliance & Audit Support
- Assist in ensuring all work processed complies with established policy and procedures, including AML (PCMLTFA), CDIC, Privacy, and pension and registered plan regulations.
- Review daily overnight audit reports for client name changes, rate differentials, registration changes, PAD/cheque payment verification, and other key items.
- 5% Technical
- Participate in and support testing for internal banking system upgrades/releases.
Requirements:
- Minimum 5 years of experience in the Deposit Industry
- Post-secondary education
- Strong leadership and commitment to outstanding customer service
- Sound knowledge of the deposit services industry, our internal banking platforms, and other transactional systems
- Strong knowledge of regulations affecting the business, such as Privacy (PIPEDA), Deposit Type Instruments Regulations (DTIR), CDIC, CRA reporting, FCAC complaint handling, pension and registered plan regulations, and legislative compliance
- Proficiency with MS Office (specifically Word & Excel)
- Proven ability to thrive in a constantly changing environment and perform well in a high volume, high intensity environment
What We Offer:
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while caring for your little one
- Generous vacation policy, personal days, and moving day
- Virtual events to connect with fellow colleagues
- Annual professional development allowance and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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