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Senior Manager Retail Banking

1 month ago


Saskatoon, Saskatchewan, Canada First Nations Bank of Canada Full time

About Us

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. With over 87% Indigenous ownership and control, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people.

About the Role

As a Senior Manager, Retail Banking, you will be working in collaboration with the Vice President, Retail Banking and other Retail Banking Senior Managers in leading, developing and coaching a team of Retail Branch Managers and their employees. This is a permanent full-time position. The role is based in-office at one of our main office locations in Saskatoon or Vancouver, with hybrid positions may be considered.

Key Responsibilities

  • Coach and develop customer relationships by providing optimum customer service and participating in business and community events
  • Ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
  • Develop and implement strategies to ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service
  • Participate in business planning and assist with the communication strategy to the people managers
  • Monitor unit profitability through effective oversight of non-interest expenses, revenue, and loan products
  • Support the Retail Managers to achieve branch business objectives for sales and service, revenue, volume growth and profitability
  • Coach to ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
  • Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
  • Ensure employees understand and apply bank/branch operating policies and procedures
  • Monitor for timely completion and accuracy of all administrative requirements for the various support units

Qualifications Required

We are looking for a candidate with a minimum of five (5) years of management experience working in a financial institution, with a completed post-secondary study in Finance, Business Administration, Management/HR or related field. Proven experience in a retail bank, knowledge of retail banking rules, regulations and procedures, and working knowledge of banking software and MS Office 365 are also required.

What We Offer

As a Senior Manager, Retail Banking, you will have the opportunity to work in a dynamic and growing organization, with a strong commitment to Indigenous reconciliation and economic development. You will be part of a team that is passionate about making a difference in the lives of Indigenous people and communities.