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Senior Manager Retail Banking

2 months ago

Saskatoon, Saskatchewan, Canada First Nations Bank of Canada Full time

About the Role

As a Senior Manager, Retail Banking, you will be working in collaboration with the Vice President, Retail Banking and other Retail Banking Senior Managers in leading, developing and coaching a team of Retail Branch Managers and their employees. This is a permanent full-time position. This position is in-office at one of our main office locations in Saskatoon or Vancouver. These locations are on urban First Nations land. A hybrid position may be considered.

Key Responsibilities

  • Coach to maintain, develop, and build customer relationships by providing optimum customer service and participating in business and community events
  • Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
  • Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service
  • With the support of the VP, participate in business planning and assist with the communication strategy to the people managers
  • Monitor unit profitability through effective oversight of non-interest expenses, revenue, and loan products
  • Support to the Retail Managers to achieve branch business objectives for sales and service, revenue, volume growth and profitability
  • Coach to ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
  • Ensure consistent coaching of employees to deliver on the business sales and service strategy
  • Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
  • Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct, laws and regulations
  • Follow and ensure employees understand and apply bank/branch operating policies and procedures
  • Ensure necessary due diligence is taken to support the accuracy of all customer transactions
  • Monitor for timely completion and accuracy of all administrative requirements for the various support units (Compliance, Operations, Finance, Credit Risk Management, Human Resources)

Qualifications Required

What We Are Looking For:

  • Minimum five (5) years of management experience working in a financial institution
  • Completed post-secondary study in Finance, Business Administration, Management/HR or related field
  • Proven experience in a retail bank
  • Knowledge of retail banking rules, regulations and procedures
  • Working knowledge of banking software and MS Office 365
  • Patience and problem-solving ability
  • Customer-oriented attitude
  • Excellent communication skills
  • Adaptability, flexibility, and ability to multitask
  • Willingness to travel for branch visits

Job Location

This position is located in-office at our Saskatoon or Vancouver locations - hybrid positions may be considered.