Bilingual Customer Service Representative

2 days ago

Lower Sackville, Nova Scotia, Canada Moneris Full time
About the Role

We are seeking a highly skilled and bilingual customer service representative to join our team at Moneris. As a key member of our customer experience team, you will provide exceptional support to our merchants, resolving technical and financial issues in a timely and professional manner.

Key Responsibilities
  • Provide contact centre support to merchant clients over the phone, addressing their queries and concerns in a courteous and efficient manner.
  • Promote our products and services to our merchants, identifying cross-sell and up-sell opportunities and sending leads through appropriate channels.
  • Collect and document information from merchants, using problem-solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries.
  • Achieve individual targets that contribute to goals, including productivity, quality assurance, compliance, absenteeism, and sign-on targets.
Requirements
  • 1+ years of customer service experience, preferably in a contact centre environment.
  • Experience with computer functionality, software, and hardware.
  • Bilingual in English and French (reading, writing, and verbal) is a strong asset.
  • Ability to work on different shifts, including evenings, weekends, and holidays.
What We Offer
  • Comprehensive Total Rewards Program, including bonuses, flexible benefits, and RRSP matching.
  • Learning and development programs, including unlimited free access to Coursera and an Educational Assistance Program.
  • Holistic approach to your well-being, with an Employee Assistance Program, access to 24/7 virtual healthcare, and a supportive workplace culture.
  • A workplace committed to investing in Diversity, Equity, and Inclusion (DEI) through various initiatives.

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