Customer Service Representative

1 week ago

Lower Sackville, Nova Scotia, Canada Moneris Full time
Moneris is seeking a skilled Customer Experience (CEx) representative to provide exceptional service to our merchants. As a key member of our team, you will be responsible for delivering top-notch technical support and financial assistance to our customers. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner. You will also be expected to promote our products and services to our merchants, identifying opportunities for cross-selling and upselling. To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Provide contact centre support to merchant clients over the phone
* Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
* Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
* Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)

Requirements:

* 1+ years of customer service experience preferably in a contact centre environment
* Experience with computer functionality, software and hardware [routers/modems/etc.]
* Bilingual in in English and French (reading, writing, and verbal) is a strong asset
* Work on different shifts including evenings, weekends and holidays

What We Offer:

* Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
* RRSP matching & defined contribution pension plan
* Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
* Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
* A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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