ServiceNow Business System Analyst with IT Service Management Expertise

2 days ago


Toronto, Canada Tata Consultancy Services Full time

Tata Consultancy Services, a global leader in digital transformation, is seeking a highly skilled ServiceNow Business System Analyst to join our team.

The ideal candidate will have a strong background in IT service management and experience working with ServiceNow. They will be responsible for enhancing or establishing professional networks with managers and senior managers, coordinating communication between various departments, and ensuring awareness and approval for releases, enhancements, defects, and other changes that impact the ServiceNow platform.

About TCS

TCS operates on a global scale, with a diverse talent base of over 600,000 associates representing 153 nationalities across 55 countries. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Job Requirements:

  • SNOW BSA ServiceNow Business System Analyst: Enhance or establish a professional network with managers and senior managers.
  • Coordinate Communication: Coordinate communication between various departments to ensure awareness and approval for releases, enhancements, defects, and other changes that impact the ServiceNow platform.
  • ITSM Strategy: Ensure coordination with all other IT processes and assist in implementing change management within assigned projects.
  • Subject Matter Expert (SME): Involve SME guidance of ServiceNow to technical, process, and business groups.
  • Master Implementation Plan: Support the release manager for the execution of the master implementation plan per standard implementation methodologies.
  • Cost-Effective Solutions: Provides cost-effective and timely onboarding for clients/users to our ITSM systems.

Benefits:

  • A competitive salary of $80,000 - $120,000 per year, based on experience and qualifications.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for career growth and professional development.

About the Location:

We are located in a dynamic and growing city, offering a high quality of life and access to a diverse range of cultural, educational, and recreational activities.

How to Apply:

To apply for this exciting opportunity, please submit your resume and cover letter through our website.



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