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Senior Dayforce HCM Operations Manager

1 month ago

Toronto, Canada BDO Canada Full time

BDO Canada: A People-First Culture

We are seeking a highly skilled Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, working remotely from anywhere in Canada. As a key member of our team, you will oversee the effective delivery, maturity, and growth of the Dayforce HCM Operations Program.

Key Responsibilities:

  • Lead the continuous delivery and improvement of the Dayforce Operations program
  • Provide expert guidance and leadership to internal teams and external clients, ensuring alignment with best practices and service expectations
  • Proactively manage the overall backlog and work assignments of the team, including the management of incidents and requests, ensuring swift resolution and minimal impact to client operations
  • Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness
  • Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented
  • Strategically manage client relationships, setting and managing expectations across all stakeholders
  • Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence
  • Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement
  • Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements

What We Offer:

  • A competitive total cash compensation package that recognizes and rewards your contribution
  • Flexible benefits from day one, and a market-leading personal time off policy
  • Reimbursement for wellness initiatives that fit your lifestyle
  • A blended work approach designed to support the flexible needs of our people, the firm, and our clients
  • A culture of respect, inclusion, and diversity, where everyone counts

About BDO Canada:

We are a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. We offer an award-winning environment that fosters a people-first culture with a high priority on personal and professional growth.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2024. We prioritize your personal and professional growth, providing extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community.

Giving Back Adds Up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.