Ceridian Dayforce HCM Team Lead
6 months ago
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.
Your Opportunity
BDO Canada is looking for a Ceridian Dayforce HCM Team Lead to join our Solution Operations (Managed Services) team, with the ability to work remotely from anywhere in Canada.
Overview:
The Ceridian Dayforce Team Lead is a crucial role for the Solution Operations practice at BDO Canada, focused on overseeing the effective delivery, maturity and growth of the Ceridian Dayforce Operations Program. This role demands a seasoned professional with a minimum of 5 years of experience in leading client engagements, managing a team while executing on engagements leveraging their technical, problem-solving, and leadership skills to ensure optimal service delivery and client satisfaction.
Key Responsibilities:
Lead the continuous delivery and improvement of the Ceridian Dayforce Operations program
Provide expert guidance and leadership to both internal teams and external clients, ensuring alignment with best practices and service expectations
Proactively manage the overall backlog and work assignments of the team including the management incidents and requests, ensuring swift resolution and minimal impact to client operations
Develop and maintain troubleshooting guides, diagnostic tools, and knowledge bases to enhance service efficiency and effectiveness
Oversee the efficient utilization of functional & technical resources and ensure all Knowledge Transfer Plans are up-to-date and effectively implemented
Strategically manage client relationships, setting and managing expectations across all stakeholders
Lead, mentor, and develop a team of technology professionals, fostering a culture of continuous improvement and service excellence
Contribute to the strategic planning and development of services offerings, identifying opportunities for growth and improvement
Ensure alignment with the company's architectural and delivery management standards, providing continuous feedback for delivery and service enhancements
How do we define success for your role?
Demonstrating a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration
Delivering consistent, high-quality service that addresses client’s ongoing operational needs and challenges
Actively participating in and promoting a culture of innovation and continuous improvement within the managed services environment
Committing to continuous personal and professional development to remain at the forefront of industry trends and best practices
Your experience and education
Minimum 5 years of experience executing on Ceridian Dayforce HCM engagements
Certification in Ceridian Dayforce HCM
Proven ability to solve complex problems in dynamic and diverse environments
Excellent time management and organizational skills, with a keen attention to detail
Extensive knowledge of ITIL best practices, with relevant certifications preferred
Exceptional communication and customer service skills, capable of managing and exceeding client expectations
Strong leadership and team development skills, with a track record of mentoring and developing high-performing teams
Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously
Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, like:
Canadian Payroll Association certification
Ceridian Canadian Payroll certification
Ceridian Canadian Benefits certification
Benefits:
Opportunity to work remotely from anywhere in Canada
Being part of a respected and supportive team that values your input and expertise
Access to continuous learning and development opportunities
Inclusive and innovative work culture focused on service excellence and career growth
Note: This role may require occasional travel to client sites as needed.
-
Ceridian Dayforce HCM Operations Manager
7 days ago
Toronto, Ontario, Canada BDO Full timeJob OverviewBDO Canada is seeking a seasoned professional to fill the role of Ceridian Dayforce HCM Team Lead in our Solution Operations (Managed Services) team. This position offers the opportunity to work remotely from anywhere in Canada and is ideal for individuals with a minimum of 5 years of experience executing on Ceridian Dayforce HCM engagements.Key...
-
Expert Ceridian Dayforce HCM Operations Manager
2 weeks ago
Toronto, Ontario, Canada BDO Full timeKey Highlights:Salary: $120,000 - $150,000 per annumThis is an exciting opportunity to lead the Ceridian Dayforce Operations Program at BDO Canada.About the Role:The Ceridian Dayforce Team Lead will oversee the effective delivery, maturity, and growth of the Ceridian Dayforce Operations Program. As a seasoned professional with a minimum of 5 years of...
-
Team Lead, Dayforce HCM Managed Services
2 days ago
Toronto, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...
-
Senior Manager, Dayforce HCM Practice
2 days ago
Toronto, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...
-
Ceridian Dayforce Benefits Implementation Consultant
6 months ago
Toronto, Canada BDO Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and...
-
Value Advisory Principal
6 months ago
Toronto, Canada Ceridian Full timeCeridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their...
-
Team Lead, Dayforce HCM Managed Services
2 days ago
Toronto, Canada BDO Canada Full timePutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Ceridian Dayforce Core HR Implementation Consultant
6 months ago
Toronto, Canada BDO Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and...
-
Senior Manager, Dayforce HCM Practice
2 days ago
Toronto, Canada BDO Canada Full timePutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Senior Manager, Ceridian Dayforce Practice
2 months ago
Toronto, Ontario, C6A, Ontario, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Toronto, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...
-
Toronto, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...
-
Toronto, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...
-
Global Vice President, Incident Response and
5 months ago
Toronto, Canada Ceridian Full timeCeridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their...
-
Dayforce HCM Team Lead
4 weeks ago
Toronto, Ontario, C6A, Ontario, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Toronto, Canada BDO Canada Full timePutting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...
-
External Communications Specialist
6 months ago
Toronto, Canada Ceridian Full timeCeridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their...
-
Toronto, Canada BDO Canada Full timePutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Toronto, Canada BDO Canada Full timePutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
-
Toronto, Canada BDO Canada Full timePutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...
