Application Support Lead
4 weeks ago
Job Summary:
CB Canada is seeking an experienced Application Support Lead to manage the technical help desk and coordinate service center operations. The ideal candidate will have a strong background in application support and leadership skills to motivate and train team members.
Key Responsibilities:
• Manage the technical help desk and ensure team members are trained and coached on effective methods to research, troubleshoot, and deliver solutions.
• Implement and utilize help desk systems and tools to identify, document, track, and resolve reported problems.
• Identify and gather key metrics to analyze help desk performance and identify problem areas.
• Develop and optimize processes to achieve service level requirements and performance goals.
• Act as the escalation point and facilitator for severe, critical, and/or unique issues.
Requirements:
• 3 years of experience in application support.
• 1 year of experience in a leadership role or as a coordinator.
• Strong organization skills and good communication and customer service skills.
About CB Canada:
CB Canada is a leading provider of specialized talent solutions. We connect highly qualified job seekers to opportunities at great companies. Our goal is to provide access to top jobs, competitive compensation, and benefits, and free online training. We advocate on your behalf and promote you to employers, putting you in the best position to succeed.
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