Application Support Lead

4 weeks ago


Ottawa, Ontario, Canada CB Canada Full time
Job Title: Application Support Lead

Job Summary:
CB Canada is seeking an experienced Application Support Lead to manage the technical help desk and coordinate service center operations. The ideal candidate will have a strong background in application support and leadership skills to motivate and train team members.

Key Responsibilities:
• Manage the technical help desk and ensure team members are trained and coached on effective methods to research, troubleshoot, and deliver solutions.
• Implement and utilize help desk systems and tools to identify, document, track, and resolve reported problems.
• Identify and gather key metrics to analyze help desk performance and identify problem areas.
• Develop and optimize processes to achieve service level requirements and performance goals.
• Act as the escalation point and facilitator for severe, critical, and/or unique issues.

Requirements:
• 3 years of experience in application support.
• 1 year of experience in a leadership role or as a coordinator.
• Strong organization skills and good communication and customer service skills.

About CB Canada:
CB Canada is a leading provider of specialized talent solutions. We connect highly qualified job seekers to opportunities at great companies. Our goal is to provide access to top jobs, competitive compensation, and benefits, and free online training. We advocate on your behalf and promote you to employers, putting you in the best position to succeed.

  • Ottawa, Ontario, Canada CB Canada Full time

    Job Title: Application Support LeadJob Summary:CB Canada is seeking an experienced Application Support Lead to manage the technical help desk and coordinate service center operations. The ideal candidate will have a strong background in application support and leadership skills to motivate and train team members.Key Responsibilities: Manage the technical...


  • Ottawa, Ontario, Canada CB Canada Full time

    Job SummaryWe are seeking an experienced Application Support Team Lead to manage the technical service center. As a key member of our team, you will be responsible for coordinating and leading the team's operations, ensuring seamless customer support and delivering exceptional results.Key ResponsibilitiesManage and lead the technical service center team,...


  • Ottawa, Ontario, Canada MDOS Consulting Full time

    We are seeking a skilled Computer Application Support Specialist to join our team at MDOS Consulting. The ideal candidate will possess a strong background in computer science and have experience in tracking inventory, installing, maintaining, and troubleshooting computers and software.Key Responsibilities:Track and manage inventory of hardware and...


  • Ottawa, Ontario, Canada University of Ottawa Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at the University of Ottawa. As a key member of our IT Support team, you will provide technical expertise and support to our faculty and staff, ensuring the smooth operation of our administrative systems.Key Responsibilities:Provide...


  • Ottawa, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Application Support Technician to provide technical assistance to our customers and internal teams. The ideal candidate will have a strong understanding of software development and application support processes, as well as excellent problem-solving and communication skills.The successful candidate will be responsible for...


  • Ottawa, Ontario, Canada Safariland Group Full time

    We foster a culture of inclusivity and diversity, where everyone has the opportunity to thrive and grow. Our commitment to equal employment opportunity is unwavering, and we strive to create a workplace that is free from bias and discrimination.At Safariland Group, we believe that our employees are our greatest asset. That's why we're dedicated to providing...


  • Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. In this role, you will provide administrative support to our Care Coordination team, ensuring that patients receive prompt and effective customer service.Key Responsibilities:Provide administrative support to the Care Coordination...


  • Ottawa, Ontario, Canada Equest Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Equest. As a key member of our support team, you will be responsible for leading a team of support representatives, coordinating support team meetings and workflow, and managing administrative functions in CRM. You will also be accountable for ensuring...


  • Ottawa, Ontario, Canada Norton Rose Fulbright Full time

    The TeamThe Canada Application Delivery team, headed by the Associate Director, works in line with the global and Canadian IT plans to deliver a robust solution. The team is responsible for the application delivery process across Canada.Key ResponsibilitiesLead the Canada Application Delivery teamCollaborate with the global and Canadian IT teams to deliver...


  • Ottawa, Ontario, Canada MDOS Consulting Full time

    We are seeking a skilled Computer Application Support Specialist to join our team at MDOS Consulting.The ideal candidate will have a strong background in computer science and experience in tracking inventory, installing, maintaining, and troubleshooting computers and software.Key Responsibilities:Track and manage inventory of hardware and softwareInstall,...


  • Ottawa, Ontario, Canada CB Canada Full time

    Job Summary:CB Canada is seeking an experienced Application Support Lead to manage the technical help desk team and operations. This role involves ensuring team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access current product or technical updates.Key Responsibilities:Manage team and operations of...


  • Ottawa, Ontario, Canada Telesat Corporation Full time

    Telesat Corporation is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years.Our company has a legacy of engineering excellence, reliability, and industry-leading customer service, making us one of the...


  • Ottawa, Ontario, Canada Randstad Full time

    We are seeking an experienced Senior Application Developer to lead the integration and utilization of Microsoft Power Platform tools, including PowerApps, Power Automate, and Power BI for one of our valued Federal Government clients.The ideal candidate will bring a strong background in developing and supporting Power Platform applications, streamlining...


  • Ottawa, Ontario, Canada Telesat Full time

    At Telesat, we are seeking a highly skilled Business Application Manager to oversee the maintenance and enhancement of our business applications. This role requires a unique blend of technical expertise and business acumen to ensure that our software systems align with our goals and objectives.Main Responsibilities:Manage a team of developers that supports...


  • Ottawa, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our Intake Team. As a key member of our team, you will provide administrative and clerical support to ensure the smooth delivery of patient-centered care.Key ResponsibilitiesProvide information and referral services to patients, families, and service...


  • Ottawa, Ontario, Canada RANOVUS Full time

    RANOVUS is a leading provider of next-generation data center infrastructures, aiming to deliver advanced technology that minimizes environmental impact through lower power dissipation.We are seeking a highly skilled Application Specialist to work closely with field application engineering, product management, business development, and internal engineering...


  • Ottawa, Ontario, Canada Telesat Corporation Full time

    Telesat Corporation is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers.The company's state-of-the-art fleet consists of 15 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite.We are...


  • Ottawa, Ontario, Canada Taggart Group of Companies Full time

    Job Title:Application and Training ConsultantOverview:The Taggart Group of Companies is seeking an experienced Application and Training Consultant to join their team. This role will be responsible for delivering second and third-tier user support and facilitating applications training to internal staff on corporate systems.Responsibilities:Provide...


  • Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    Job Title: Leads Generator and Sales Support SpecialistAbout the Role:We are seeking a highly motivated and results-driven individual to join our team as a Leads Generator and Sales Support Specialist. As a key member of our sales team, you will be responsible for generating leads and providing support to our sales team to drive sales results.Key...

  • Application Manager

    1 week ago


    Ottawa, Ontario, Canada Ncc Ccn Full time

    Job OverviewAs a Team Leader, Application Support and Modernization, you will provide leadership and business solutions to drive innovation across the NCC and optimize business services in the delivery of Business Applications strategic and tactical projects.Key ResponsibilitiesYou will supervise project teams engaged in the design, development,...