IT Support Manager

1 week ago


Ottawa, Ontario, Canada FirewallTechnical Full time
Job Summary

We are seeking a highly skilled IT Support Manager to join our team at FirewallTechnical. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients in the Ottawa area.

About the Role

This is a leadership role that requires a strong background in IT support, team management, and customer service. You will be responsible for managing a team of junior and intermediate techs, ensuring they have the necessary tools and training to provide excellent support to our clients.

Key Responsibilities
  • Manage a team of IT support technicians to deliver high-quality services to clients.
  • Provide technical guidance and support to team members as needed.
  • Develop and implement processes to improve efficiency and quality of support services.
  • Collaborate with other teams to ensure seamless delivery of services.
  • Conduct performance evaluations and provide feedback to team members.
Requirements

To be successful in this role, you will need:

  • A minimum of 10 years of experience in IT support, with a strong focus on team management.
  • Experience working in a customer-facing role, with excellent communication and problem-solving skills.
  • A valid driver's license and a reliable vehicle.
  • Certifications such as MCSE or MCSA, A+, CCNA, or equivalent experience.
Preferred Qualifications

Prior experience working in a similar role, with knowledge of server and network administration would be an asset.

What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including health, dental, and vision coverage, as well as a generous paid time off policy.

Why Choose FirewallTechnical?

We are a dynamic and growing company that values our employees and provides opportunities for professional growth and development. We pride ourselves on delivering exceptional IT support services to our clients and are committed to building long-term relationships with them.



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