Intake Specialist

6 days ago

Kitchener, Ontario, Canada University of Waterloo Full time
Job Summary

The University of Waterloo is seeking a highly skilled and compassionate Intake Specialist to join our team. As a key member of our mental health services team, you will play a critical role in providing high-quality support to students, staff, and faculty members.

Key Responsibilities
  • Complex Screening
    • Conduct thorough and empathetic screenings with students and third parties to determine service needs and make appropriate recommendations and referrals.
    • De-escalate and counsel clients presenting with high levels of distress or at high risk, providing recommendations and resources as needed.
    • Collaborate with clients to identify risk and urgency for care, prepare a statement and formulation of the problem, and gather relevant information.
    • Determine the appropriate level of care and decide how soon clients need to be seen, informing them of on and off-campus resources and making referrals as necessary.
    • Manage waitlists for service and document all contacts and interventions using regulated electronic medical record (EMR) software.
  • Crisis Triage, Referrals, and Outreach
    • Identify clients at risk and refer them to crisis appointments, using de-escalation and supportive counseling techniques as needed.
    • Maintain good working relationships and ongoing communication with referral sources, acting as a resource and maintaining cooperative working relationships with staff, students, faculty, and community agency representatives.
    • Provide consultation to stakeholders regarding student safety concerns and liaise with insurance providers to facilitate students' access to community services.
    • Deliver presentations on campus and to community-based organizations regarding Campus Wellness' referral and intake processes for mental health services.
    • Initiate referrals to appropriate services within Campus Wellness or make off-campus referrals, providing clients with a plan and resources as needed.
  • Clinical Case Load Monitoring
    • Collaborate with clinical and administrative staff within Campus Wellness and the broader University community to ensure optimal client care.
    • Determine the level of urgency for clients and, in consultation with managers, determine client assignment amongst teams based on clinicians' skill set, expertise, and availability.
    • Inform managers about current wait times for service and maintain contact with individuals on the waitlist, assessing whether their need for service has changed.
  • Training and Supervision
    • Train and supervise Bachelor's level residents and interns from mental health care programs of study.
    • Provide in-depth training on Campus Wellness' intake procedures, forms, computer programs, risk assessments, referral processes, and other relevant topics.
    • Provide daily supervision and coaching, evaluating students' progress on their learning goals and completing necessary midterm and final evaluation reports and documents.
    Qualifications
    • Bachelor's degree in Social Work or equivalent in a comparable field is required.
    • Licensed or eligible to be licensed with a regulated mental health profession in the Province of Ontario is an asset, but not required.
    • 2-5 years' experience working in the mental health and/or student development field is preferred.
    • Progressive clinical and administrative experience in a student-focused post-secondary environment is an asset.
    • Demonstrated awareness and sensitivity to the lived experiences of equity-seeking individuals and groups is essential.
    • Experience training and supervising staff or volunteers is preferred.
    • Ability to identify and de-escalate difficult situations with clients experiencing high levels of distress is critical.
    • Well-developed verbal, listening, and written communication skills are required.
    • Sound knowledge of privacy legislation related to healthcare is essential.
    • Excellent time management skills and the ability to set priorities are necessary.
    • Intermediate Microsoft Office skills in Word, Excel, PowerPoint, Teams, and SharePoint are required.
    • Fluency in the use of an electronic health records system, preferably Accuro, is preferred.

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