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In-Room Dining Manager
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.
About the Role:
We are seeking a highly skilled and experienced Room Service Supervisor to join our team at Four Seasons Resort & Residences Whistler. As a key member of our Food and Beverage team, you will be responsible for ensuring seamless and exceptional service to our guests through our in-room dining experience.
Key Responsibilities:
- Take guest in-room dining orders and communicate special requests to the kitchen, ensuring timely and accurate delivery of orders.
- Answer telephone calls using courteous and efficient telephone etiquette, obtaining all necessary information to process guest orders.
- Communicate guest orders to the kitchen, including any special needs or requests, and coordinate delivery of items to the guestroom in a timely manner.
- Properly and accurately close guest checks, record guest charges and gratuities, and maintain a high level of customer satisfaction.
Requirements:
- Leadership experience in a fast-paced, customer-facing environment.
- Experience working in Food and Beverage operations, preferably in a room service or in-room dining setting.
- Excellent customer service skills and ability to work effectively in a team environment.
- A current Serving It Right Certificate.
- Ability to work in Canada and possess excellent verbal and written communication skills.
What We Offer:
- Extended health coverage, including dental, vision, life insurance, and prescription drugs.
- Access to affordable shared staff accommodation.
- Employee recognition programs, including theme days and events.
- Complimentary meals in our employee dining room.
- Paid time off, including vacation days and additional floating holidays.
- Excellent training and development opportunities.
- Employee gym and fitness classes, including Pilates and Yoga.
- Discovery Nights at Four Seasons worldwide.
Schedule and Hours:
We operate 24/7, 365 days a year, and require our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.