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In-Room Dining Manager

2 months ago


Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.

About the Role:

We are seeking a highly skilled and experienced Room Service Supervisor to join our team at Four Seasons Resort & Residences Whistler. As a key member of our Food and Beverage team, you will be responsible for ensuring seamless and exceptional service to our guests through our in-room dining experience.

Key Responsibilities:

  • Take guest in-room dining orders and communicate special requests to the kitchen, ensuring timely and accurate delivery of orders.
  • Answer telephone calls using courteous and efficient telephone etiquette, obtaining all necessary information to process guest orders.
  • Communicate guest orders to the kitchen, including any special needs or requests, and coordinate delivery of items to the guestroom in a timely manner.
  • Properly and accurately close guest checks, record guest charges and gratuities, and maintain a high level of customer satisfaction.

Requirements:

  • Leadership experience in a fast-paced, customer-facing environment.
  • Experience working in Food and Beverage operations, preferably in a room service or in-room dining setting.
  • Excellent customer service skills and ability to work effectively in a team environment.
  • A current Serving It Right Certificate.
  • Ability to work in Canada and possess excellent verbal and written communication skills.

What We Offer:

  • Extended health coverage, including dental, vision, life insurance, and prescription drugs.
  • Access to affordable shared staff accommodation.
  • Employee recognition programs, including theme days and events.
  • Complimentary meals in our employee dining room.
  • Paid time off, including vacation days and additional floating holidays.
  • Excellent training and development opportunities.
  • Employee gym and fitness classes, including Pilates and Yoga.
  • Discovery Nights at Four Seasons worldwide.

Schedule and Hours:

We operate 24/7, 365 days a year, and require our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.