Front Desk Associate

4 weeks ago


Fort Saskatchewan, Alberta, Canada Comfort Inn & Suites Full time
Job Summary:

As a Front Desk Associate at Southfort Inn, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our valued customers. Your primary duties will include registering arriving guests, assigning rooms, and processing group arrivals and departures. You will also be responsible for taking, canceling, and changing room reservations, as well as providing information on hotel facilities and services. Additionally, you will process guests' departures, calculate charges, and receive payments. Your attention to detail and ability to work under pressure will be essential in maintaining accurate records and providing excellent customer service. If you are a team player with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Maintain accurate records and provide excellent customer service

Requirements:
  • Secondary (high) school graduation certificate
  • Ability to work under pressure and maintain attention to detail
  • Excellent communication and interpersonal skills
  • Flexibility and reliability


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