Contact Center Visionary

Momentum Financial Services Group is committed to delivering exceptional customer experience through its contact center operations. As a key member of our team, the Contact Center Operations Manager will play a pivotal role in leading the development and execution of our overall strategy, leadership, and day-to-day management of our contact center...

Momentum Financial Services Group is a leading provider of financial services in North America. Our company has a strong presence through our retail network of over 400 locations, offering access to cash and related products to help our customers achieve their goals.Job DescriptionKey ResponsibilitiesThe Director, Contact Center Operations will be...

About Momentum Financial Services GroupMomentum Financial Services Group is a leading provider of financial services in North America. With a retail network of over 400 locations, we offer access to cash and related products that help our customers achieve their goals.As a visionary leader, you will develop and execute the overall strategy for our contact...

The Director, Contact Center Operations is a pivotal role at Momentum Financial Services Group_new. As a visionary leader, you will be responsible for developing and executing the overall strategy, leadership, and day-to-day management of our contact center operations.Key ResponsibilitiesLead the optimization of in-house and outsourced contact center...

Momentum Financial Services Group is a leading provider of financial services in North America.Compensation PackageThe estimated annual salary for this role is around $120,000 to $180,000 based on industry standards and location.About the RoleJob Summary:The Director, Contact Center Operations will be responsible for developing and executing the overall...

Momentum Financial Services Group, a leading provider of financial services in North America, is seeking a highly skilled Contact Center Strategy Director to join our team.About UsWe have been committed to providing financial solutions that meet the evolving needs of consumers and business owners for 40 years. Through our retail network of over 400...

About Momentum Financial Services GroupMomentum Financial Services Group is a leading provider of financial services in North America, serving 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer, and prepaid cards.We are committed to providing financial solutions that meet the evolving needs...

Job DescriptionGENERAL FUNCTIONThe Director, Contact Center Operations is responsible for developing and executing the overall strategy, leadership, and day-to-day management of MFSG’s contact center operations. This pivotal role requires a visionary leader with a proven track record in managing both in-house and BPO (Business Process Outsourcing) contact...

Momentum Financial Services Group_new is seeking an experienced Strategic Contact Center Director to lead our operations and drive business results. With over 15 years of proven track record in managing in-house and outsourced contact centers, this role requires a visionary leader who can develop and execute strategic plans to enhance customer satisfaction,...

Software International (SI) is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. We have an exciting opportunity for an experienced Cloud Solutions Architect to join our team.We currently have a long-term contract with an IT consulting client that is working with their large client on a move to cloud-based contact...

Good BA Experience with knowledge of Contact Center is mandatory - Experience in working directly with clients on Contact Center Analytics use cases - Contact Center Experience: Working knowledge in contact center operations/ products and business processes. - Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. -...

Good BA Experience with knowledge of Contact Center is mandatory - Experience in working directly with clients on Contact Center Analytics use cases - Contact Center Experience: Working knowledge in contact center operations/ products and business processes. - Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. -...

Software International (SI) is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada/US. We have partnered with a prominent IT consulting client to support their large client's transition to cloud-based Contact Center as a Service (CCaS) using Amazon Connect.Job Summary:We are seeking an experienced Senior Cloud Contact Center...

About the Role:In this exciting position at Scotiabank, you will have the opportunity to work with cutting-edge Contact Center technologies to drive customer experience and innovation. As a Contact Center Technologies Specialist, you will be responsible for designing, implementing, and maintaining Contact Center solutions that meet the evolving needs of our...

Job DescriptionSolution architects are responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key responsibilities include:Providing deep technical expertise in your domain to advance adoption of AWS products in service to customer...

Director, Contact Center OperationsMomentum Financial Services Group_new seeks an exceptional Director, Contact Center Operations to spearhead our customer-centric initiatives and drive business results.About the RoleDevelop and execute a strategic vision for our contact center operations, aligning with our overall business objectives.Optimize in-house and...

Job Overview">We are seeking a highly skilled Contact Center Operations Director to lead our centralized Contact Center in Stittsville, Ontario. This critical role is pivotal in supporting AutoShack's retail and e-commerce operations, ensuring seamless customer interactions across multiple platforms.">Main Responsibilities">">Directly oversee offshore teams...

Mastercard is a global technology leader in the payments industry, driving digital transformation and innovation to connect and power an inclusive economy. We empower individuals, businesses, and governments worldwide by making transactions safe, simple, smart, and accessible.Cybersecurity Product VisionaryEstimated Salary: $150,000 - $200,000 per yearWe are...

About ScotiabankScotiabank is a leading bank in the Americas, committed to helping customers achieve success through various advice, products, and services.About the RoleThis role offers a unique opportunity to work with cutting-edge Contact Center technologies, driving innovation and excellence in customer service. As a Contact Center Infrastructure...

**Title: - Contact Center, Patch and Vulnerability QA** Skills and Responsibilities: Experience in Quality Assurance testing - manual and automation testing.? Must have worked with HP-ALM and JIRA.? Experience with Cyara or other IVR automation tools is preferred.? Experience in working in Banking and Financial domain.? Patch testing (MS, Linux,...