Business Analyst with Contact Center

At Fairstone, we strive for excellence in customer service and efficiency in our operations. We're seeking a skilled Senior Operations Analyst to optimize our contact center's performance.Key Responsibilities:Conduct in-depth analysis of call center operations to identify areas for improvement.Develop and implement data-driven solutions to enhance quality...

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best...

Good BA Experience with knowledge of Contact Center is mandatory - Experience in working directly with clients on Contact Center Analytics use cases - Contact Center Experience: Working knowledge in contact center operations/ products and business processes. - Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. -...

Job DescriptionGENERAL FUNCTIONThe Director, Contact Center Operations is responsible for developing and executing the overall strategy, leadership, and day-to-day management of MFSG’s contact center operations. This pivotal role requires a visionary leader with a proven track record in managing both in-house and BPO (Business Process Outsourcing) contact...

Job DescriptionGENERAL FUNCTIONThe Director, Contact Center Operations is responsible for developing and executing the overall strategy, leadership, and day-to-day management of MFSG’s contact center operations. This pivotal role requires a visionary leader with a proven track record in managing both in-house and BPO (Business Process Outsourcing) contact...

body {font-family: Arial, sans-serif;}Contact Center Operations DirectorUndisclosed seeks a seasoned executive to lead its Contact Center Operations team. As Contact Center Operations Director, you will drive strategic vision, leadership, and day-to-day management of the contact center operations. Your proven track record in managing in-house and BPO contact...

About Momentum Financial Services GroupMomentum Financial Services Group is a leading provider of financial services in North America. With a retail network of over 400 locations, we offer access to cash and related products that help our customers achieve their goals.As a visionary leader, you will develop and execute the overall strategy for our contact...

Momentum Financial Services Group is a leading provider of financial services in North America. Our company has a strong presence through our retail network of over 400 locations, offering access to cash and related products to help our customers achieve their goals.Job DescriptionKey ResponsibilitiesThe Director, Contact Center Operations will be...

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong. **Role overview**: **What you’ll...

Momentum Financial Services Group is committed to delivering exceptional customer experience through its contact center operations. As a key member of our team, the Contact Center Operations Manager will play a pivotal role in leading the development and execution of our overall strategy, leadership, and day-to-day management of our contact center...

"Role name: Business Analyst Location: Toronto, ON | Hybrid Competencies: Business Analysis, Agile Way of Working Experience (Years): 8-10 Essential Skills: 8+ years of experience as Business System Analyst - not looking for BA but BSA who can work closely with Technology partnersHas knowledge of Contact center and specifically workforce management and...

Director, Contact Center OperationsMomentum Financial Services Group_new seeks an exceptional Director, Contact Center Operations to spearhead our customer-centric initiatives and drive business results.About the RoleDevelop and execute a strategic vision for our contact center operations, aligning with our overall business objectives.Optimize in-house and...

About the Role:In this exciting position at Scotiabank, you will have the opportunity to work with cutting-edge Contact Center technologies to drive customer experience and innovation. As a Contact Center Technologies Specialist, you will be responsible for designing, implementing, and maintaining Contact Center solutions that meet the evolving needs of our...

Contact Center Technologies Specialist Job DescriptionAs a Contact Center Technologies Specialist at Scotiabank, you will be responsible for managing, designing, supporting, deploying, and interconnecting various Contact Center technologies at an enterprise scale.Key Responsibilities:Provide 1st and 2nd level support for troubleshooting and resolution of...

**Open Position**: Business System Analyst **Status**: Permanent, Full-time **Location**: Toronto (Hybrid) **Responsibilities** - Contact center experience is a must. - Must have understanding of technical tools (Java, APIs) - Must have experience with creating user stories - Must have great understanding of how a call center operates and their challenges...

Skills Required: - Functional knowledge of Guidewire Policy center implementation - Commercial insurance experience - At least 1 full-cycle Guidewire PolicyCenter implementation experience in Canada is mandatory - Experience in supporting the Integration requirements for Guidewire - Ability to work with business to translate the business needs to technical...

**Role**: Business Analyst - Genesys Cloud, Call Center Technology **Location**: Toronto, ON **Duration**: Long Term **Role name**: Business Analyst **Role Description**: Strong experience in Genesys Cloud, Call Center Technology is MUST Strong knowledge of Agile, Safe methodologies is must Strong technical knowledge and integration experience of Web...

Momentum Financial Services Group_new is seeking an experienced Strategic Contact Center Director to lead our operations and drive business results. With over 15 years of proven track record in managing in-house and outsourced contact centers, this role requires a visionary leader who can develop and execute strategic plans to enhance customer satisfaction,...

Enterprise Architect RoleWe are seeking an experienced Enterprise Architect to lead the design and development of application systems across all technologies and platforms in the Contact Center Ecosystem.Key Responsibilities:Develop and implement strategic architecture plans to support business growth and optimization.Provide technical leadership and...

About ScotiabankScotiabank is a leading bank in the Americas, committed to helping customers achieve success through various advice, products, and services.About the RoleThis role offers a unique opportunity to work with cutting-edge Contact Center technologies, driving innovation and excellence in customer service. As a Contact Center Infrastructure...